PEP, Enterprise Analyst L1

The Enterprise IT Support Analyst, L1 is a key member of Versant Media's Enterprise Operations group, serving as the first point of contact for employees and partners requiring IT support. This role provides assistance both in-person (onsite), and through the help line, resolving a high percentage of issues at first contact. Success in this position requires strong technical expertise, proactive problem-solving skills, and a commitment to delivering exceptional customer service. The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating complex issues when necessary while maintaining ownership and communication. This is a hands-on, customer-facing role where professionalism, responsiveness, and technical agility are essential to exceeding service expectations.

YOUR DAY TO DAY:

• Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar)
• Break Fix support for IT issues
• Fulfill or triage customer requests
• Deliver exceptional customer service
• Understand Team targets and deliver to them

Do you have experience in Windows?, * Someone who genuinely puts their customer first

• A team player who acts in the interest of all
• A passionate and motivated individual
• Someone with a flexible schedule that can cover later shifts, weekends or holidays when needed

Qualifications

REQUIREMENTS / QUALIFICATIONS:

• Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile device management, etc.
• Relevant IT Support Experience
• Awareness of ITIL fundamentals
• Relevant experience in performing and managing clearly defined SLA targets
• Passionate about technology
• Ability to work onsite five days per week
• Overnight shift: 11pm - 7am / Sunday night - Thursday night
• Candidates will also require an environment suitable for working from home part-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.