EDI & ERP Integration Support Specialist

We are looking for an EDI & ERP Integration Support Specialist! You will be working with our clients in resolving their ERP integration support requests on the Alluvia platform.

This position is based out of our Montebello, NY office. Please note this is NOT a generic IT Helpdesk position. Strong, proven technical skills as described below are required.

Responsibilities

• Resolve customer production support tickets through debugging, platform log file analysis, data mapping verification, etc., implementing and testing the appropriate fix.
• Implement, test and deploy client change requests.
• Work with back-end databases and raw data files for root cause analysis and resolution.
• Coordinate with other team members on issue escalation, including the implementation and development teams.
• Communicate with customers by phone and email on status and proper resolution.

Do you have experience in Writing skills?, * 3+ years experience in enterprise software implementation or support roles, client facing is a plus.

• Strong troubleshooting and critical thinking skills.
• Great communication skills, both written and verbal.
• Strong organization and multi-tasking skills.
• Familiarity with different data formats and structures: XML, flat file, json, etc.
• Solid understanding of the Order to Cash and Procure to Pay processes at medium sized companies.
• Strong SQL query writing a must.

Preferred Experience

• SAP Business One, SAP BusinessByDesign or similar ERP platforms.
• eCommerce applications such as Shopify, Magento, ShipStation, etc.
• EDI transaction sets and trading partner setup

Job Type: Full-time, * ERP systems: 1 year (Preferred)

Ability to Commute:

• Suffern, NY 10901 (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Alluvia is a revolutionary EDI and ERP integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.