IT Strategy and Operations Analyst

The IT Strategy and Operations Analyst serves as a strategic partner to the Vice President of Information Technology and plays a critical role in driving operational excellence across the organization's technology ecosystem.

This position is responsible for creating visibility, structure, and accountability across technology initiatives while supporting process improvement, reporting, documentation, and cross-functional coordination. Acting as a central source of truth for technology operations, the analyst helps ensure that projects remain on track, risks are identified early, and technology investments support the company's long-term growth objectives.

This role is ideal for a highly analytical, organized, and proactive professional who enjoys solving complex business challenges, improving processes, and partnering with leaders across the organization.

Your Role Will Include

• Maintaining visibility into technology initiatives, priorities, roadmaps, and operational activities
• Developing executive dashboards, KPIs, status reporting, and performance metrics
• Analyzing technology and operational data to support strategic decision-making
• Translating technical information into actionable business insights and recommendations
• Driving process improvement initiatives that increase efficiency, consistency, and scalability
• Developing and maintaining technology policies, procedures, workflows, and operational standards
• Supporting project planning, implementation tracking, and stakeholder communication across multiple initiatives
• Facilitating project reviews, action-item tracking, and cross-functional coordination
• Partnering with business departments to identify technology needs and support operational improvements
• Supporting reporting, requirements gathering, and process enhancements for Salesforce, Power BI, and other core business systems
• Developing and maintaining process documentation, knowledge bases, architecture diagrams, and decision logs
• Monitoring technology risks, dependencies, and operational concerns while supporting business continuity efforts
• Assisting with vendor evaluations, technology assessments, and implementation activities, Technology plays a vital role in supporting the client experience, operational excellence, and continued growth of M.S. Rau. As the IT Strategy and Operations Analyst, you will work directly with leadership to improve processes, increase visibility, and help shape how technology supports one of the world's most respected luxury brands.

You will have the opportunity to influence meaningful initiatives, partner across departments, and contribute to the long-term success of a company whose reputation has been built over more than a century of excellence.

Do you have experience in Technical documentation?, Do you have a Bachelor's degree?, * Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field

• Four or more years of experience in Business Analysis, IT Operations, Technology Operations, Project Coordination, or a related field
• Strong analytical, problem-solving, and critical-thinking skills
• Experience developing reports, dashboards, and performance metrics
• Proficiency with Microsoft 365, Excel, Power BI, process mapping tools, and documentation platforms
• Excellent written, verbal, and presentation communication skills
• Ability to manage multiple priorities in a fast-paced environment, * Experience supporting executive technology leadership
• Salesforce experience
• Experience with business process improvement initiatives
• Familiarity with Agile methodologies and enterprise technology environments
• Professional certifications such as CBAP, PMI-PBA, Agile, Scrum, or Lean Six Sigma

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, Compensation will be comprised of a very competitive salary commensurate with experience with eligibility to earn quarterly and annual bonuses. Usual hours will be Monday through Friday, 8:30 a.m. to 5:15 p.m. with occasional evening and weekend work during major projects, system implementations, or expansion initiatives. Limited travel may be required for vendor meetings, industry conferences, warehouse visits, or support of gallery expansion initiatives., M.S. Rau offers a comprehensive and flexible benefits package that fits you and your family's needs. Benefits are focused on the health and wellness, financial well-being, and work-life balance of our employees. We offer:
• Paid Time Off and Holidays
• Medical, Dental and Vision
• Life Insurance
• Short- and Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity Insurance
• Flexible and Commuter Spending Accounts
• Lifestyle Spending Account
• Employee Assistance Program
• Wellness Program
• Special Employee Pricing on Mobile Lines
• Access to Discounted Travel Services
• 401k with match
• On-site Gym

Join the Legacy of Excellence at M.S. Rau For 114 years, M.S. Rau has been a global leader in fine art, exquisite antiques, and rare jewelry. Recognized internationally for our exceptional inventory and commitment to quality, we offer clients more than remarkable objects - we provide the rarest experiences and stories that transcend generations. Our gallery is a world-renowned luxury destination, where beauty, history, and impeccable service converge. With a team of passionate experts and a discerning global clientele, we operate at the highest level of the luxury marketplace. Every piece we curate tells a story - and so does every person who helps bring those stories to life. At M.S. Rau, our people are our greatest advantage. They are artisans of trust, architects of relationships, and stewards of excellence. We are committed to fostering a workplace that honors: * Relentless pursuit of excellence * Integrity in everything we do * Accountability to self, team, and client * Continuous learning and innovation * Respect for history, with a clear vision for the future We believe luxury is not just what we sell - it's how we serve.