Network Operations Center Technician

Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of network operations. This is an excellent opportunity for a technology-focused professional who thrives in a fast-paced, collaborative environment.

Roles and Responsibilities

• Monitor and maintain computer networks and systems.
• Ensure stability and performance of telecommunications infrastructure.
• Respond to network alerts and troubleshoot technical issues.
• Perform routine network performance monitoring and checks.
• Coordinate with field technicians and engineering teams.
• Maintain outage records and quality control documentation.
• Execute incident response activities for remote and cloud operations.
• Manage ServiceNow Incident, Change, and Problem Management processes.
• Conduct remote network surveillance and event response.
• Triage and resolve incidents within established SLA timelines.
• Collaborate with Subject Matter Experts (SMEs) for complex troubleshooting.
• Provide customer support through phone, email, and service portals.
• Communicate effectively with stakeholders during service-impacting incidents.
• Manage and track vendor support tickets.

Do you have experience in Telecommunications broadband network operations?, * Strong knowledge of IP networking concepts and protocols.

• Experience with network monitoring and management tools.
• Minimum 1 year of experience troubleshooting IP connectivity and hardware-related issues.
• Proficiency with VPN, BGP, MPLS, and SIP technologies.
• Ability to read and interpret network diagrams (Visio or similar tools).
• Strong analytical, problem-solving, and documentation skills.
• Ability to work under pressure and respond quickly to critical incidents.

Preferred Skills

• Experience in Network Operations Center (NOC) or Telecommunications environments.
• Certifications such as CompTIA Network+, Cisco CCST, or Cisco CCNA.
• ITIL Certification.
• Experience monitoring and supporting AWS Cloud environments.

Pulled from the full job description

• Vision insurance
• Dental insurance
• Life insurance, * Dental insurance
• Life insurance
• Vision insurance