Irrigation Technical Support Engineer - North

As an Irrigation Technical Support Engineer, you'll play a key role in supporting customers, installers and partners across the Commercial and Golf sectors, working with the industry-leading Toro irrigation range and Otterbine lake management products.

The role will see you providing hands-on technical support across full installation projects, system components and automatic irrigation systems, ensuring issues are resolved quickly and professionally.

You'll use your strong communication, problem-solving and analytical skills to guide customers, collaborate with colleagues, and deliver high-quality solutions. With a focus on customer service, teamwork and continuous improvement, you'll help drive innovation, uphold our standards, and strengthen Reesink UK's reputation as a trusted technical expert in the field.

Role Responsibilities:

• Provide mobile technical support to customers, installers and key partners across Commercial and Golf Automatic Irrigation systems.
• Support full installation projects, offering guidance on system components, configuration and best-practice setup.
• Respond to technical enquiries promptly and professionally, ensuring issues are resolved efficiently and to a high standard.
• Deliver product support and troubleshooting for Toro irrigation systems and Otterbine lake management products.
• Work closely with installers to ensure systems are installed correctly and operating at optimum performance.
• Build strong relationships with customers and internal teams, ensuring clear communication and a collaborative approach.
• Use strong analytical and problem-solving skills to diagnose faults, recommend solutions and prevent repeat issues.
• Maintain accurate documentation, including service reports, visit notes and technical findings.
• Provide training to dealers, installers and operators to enhance product knowledge and system performance.
• Contribute to continuous improvement by sharing insights, identifying recurring issues and supporting innovation.
• Uphold Reesink UK's values of customer focus, integrity, collaboration and results-driven performance in all interactions.

Do you have experience in Microsoft Outlook?, · Proven experience of working in a field-based engineering role (in any sector), with a recognised qualification in mechanical or electrical engineering.

· Strong analytical and problem-solving ability, with a talent for diagnosing issues and identifying practical solutions.

· Exceptional communication skills, both written and verbal, with the ability to explain technical information clearly and confidently.

· Professional and articulate presence, able to engage effectively with customers, installers and colleagues at all levels.

· Flexible and adaptable approach, comfortable working in a changing environment and able to think proactively and strategically.

· Good working knowledge of Microsoft Office, with the ability to produce clear reports, documentation and communications.

· Ability to manage multiple tasks and priorities, staying organised and focused in a fast-paced role.

· Collaborative team player, contributing positively to shared goals and supporting colleagues when needed.

· Naturally solution-driven, with a commitment to delivering high-quality outcomes for customers and the business.

Pulled from the full job description

• Company pension
• On-site parking, We offer a competitive salary complemented by a performance-driven bonus scheme, recognising the impact you make. You will also enjoy a generous benefits package, with a focus on supporting your wellbeing. As part of a market-leading organisation, you'll have the opportunity to grow your career, work with respected industry brands, and be part of a supportive, forward-thinking team.

At Reesink UK, we power progress through sustainable solutions. With a 240-year legacy, we combine global excellence and expertise with a strong local presence to deliver trusted machinery, innovative technologies, and reliable support across UK and Ireland. We partner with some of the worlds most respected manufacturers, earning a reputation for quality, reliability and innovation. Our commitment to sustainability and continuous improvement keeps us at the forefront of the industry. At the heart of our business is our people. We foster a supportive, collaborative environment where you can thrive, develop and make a real impact. When you join Reesink UK you become part of a team driven by Courage, Respect, Commitment, Passion and Pride, where we work together to build lasting relationships and deliver meaningful results.