IT Managed Services Support Engineer - Level 2/3
Vudu Digital
Belfast, United Kingdom
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
£ 24KJob location
Belfast, United Kingdom
Tech stack
Microsoft Windows
Microsoft Active Directory
Azure
Cloud Computing
Dynamic Host Configuration Protocol
DNS
Microsoft Exchange Server
Hyper-V
Virtual Private Networks (VPN)
Network Security
Microsoft Office
Windows Server
Network Architecture
Network Planning and Design
Routing
Azure
SharePoint
Virtualization Technology
Information Technology Outsourcing
Load Balancing
Sonicwall
HybridCloud
Cloud Migration
Cloud Integration
Firewall Services Module
Job description
Level 2/3 IT Support Engineer with expertise in Azure Cloud Infrastructure, Network Architecture, and Hybrid IT environments. Experienced in delivering advanced technical support, infrastructure management, and cloud-based solutions.
Core Responsibilities
- 2nd and 3rd line support (remote and on-site)
- Incident, problem, and request management via ITSM tools
- SLA/KPI compliance and ticket prioritisation
- Azure infrastructure support and administration
- Network design, support, and troubleshooting
- Escalation handling for complex technical issues
- Project delivery (cloud migrations, infrastructure upgrades)
- Customer communication and stakeholder management
Requirements
Do you have experience in Virtualization?, * Microsoft Azure (VMs, VNETs, NSGs, Load Balancers, Storage)
- Azure Active Directory / Entra ID
- Hybrid cloud environments (on-prem + Azure integration)
- Backup and disaster recovery solutions
Network & Security Skills
- Network architecture (LAN, WAN, VPN)
- Routing and switching concepts
- Firewall configuration (SonicWall or equivalent)
- Wireless and broadband technologies
Core Technical Skills
- Windows Server Administration
- Active Directory, DNS, DHCP
- Microsoft Exchange
- Microsoft 365 (Office 365, SharePoint)
- Virtualisation (Hyper-V)
Tools & Platforms
- ConnectWise Manage / Automate (or similar ITSM tools)
- Monitoring and alerting systems
Soft Skills
- Strong problem-solving and analytical ability
- Customer service and communication skills
- Time management and prioritisation
- Team collaboration and mentoring
Certifications (Desirable)
- Microsoft Certified: Azure Administrator (AZ-104)
- Microsoft Certified: Azure Solutions Architect (AZ-305)
Other Requirements
- Availability for out-of-hours support
- Continuous skills development in cloud and networking technologies, * Do you have at least 3 years experience in MSP?
- Do you have at least 3 years experience in Azure?
- Do you have at least 3 years experience in Networking?