NOC Operator

Cityside Fiber is seeking a motivated NOC Operator to join our Network Operations Center team. This role is responsible for ensuring continuous network operation and optimal performance and plays a key part in maintaining SLA compliance and incident response. Success in this position requires strong analytical skills, keen attention to detail, and adaptability in a fast-paced environment.

This positions hours will be fully overnight, (9PM - 6AM), Sunday - Thursday. Please do not apply if you cannot work the hours needed.

Responsibilities

• Monitor network performance and proactively identify potential issues using network management tools.
• Respond to alarms, alerts, and incidents promptly, ensuring minimal downtime and optimal network performance.
• Investigate and troubleshoot network-related incidents and outages.
• Collaborate with technical teams to resolve issues and escalate problems as needed.
• Document incident details, resolutions, and post-incident reports for continuous improvement.
• Execute routine maintenance tasks, including software upgrades and configuration changes, during maintenance windows.
• Work with engineering and operations teams to implement changes in the network infrastructure.
• Effectively communicate with internal teams, external vendors, and customers to provide updates on incidents and maintenance activities.
• Collaborate with cross-functional teams to ensure a seamless customer experience and resolve issues in a timely manner.
• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting guides.
• Contribute to the development and improvement of standard operating procedures (SOPs) for NOC tasks and responsibilities.

Do you have experience in Communication skills?, * 1-3 years of hands-on experience in a Network Operations Center or similar environment.

• Proficiency with network monitoring and management tools (e.g., SolarWinds, Nagios, PRTG).
• Solid understanding of TCP/IP, routing, switching, DNS, and network architectures.
• Familiarity with network monitoring tools and incident management systems.
• Excellent problem-solving and analytical skills.
• Ability to work in a 24/7 shift environment, including weekends and holidays.
• Strong communication and interpersonal skills.
• CompTIA Network+ or equivalent (preferred)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance, * Competitive salary: $30/hr. (non-exempt) (dependent on experience)
• Company-sponsored medical & dental for employees (Subsidized for dependents)
• 401(k) with company match
• Paid Time Off (PTO), sick leave, and holidays
• Growth opportunities & career development programs

Why Cityside Fiber?

Cityside Fiber believes that we all deserve amazing internet! Our core purpose is to create networks that better enable life-changing connectivity in our communities by daring to be different and having our team members put people first all while having fun. We're building a next-generation internet provider with a focus on innovation, accountability, and trust. At Cityside Fiber, you'll work with a passionate team, have room for growth, and make a real impact.

Cityside Fiber is on a mission to deliver high-quality, reliable internet to communities through innovation and a people-first approach. Headquartered in Irvine, CA, we are an emerging telecommunications provider expanding rapidly due to high demand. Our culture is built on innovation, accountability, and trust, and we seek independent thinkers who want to contribute to something big.