IT Support Specialist

IT Support Specialists at IPAP thrive in a fast-paced environment, managing multiple tasks while delivering excellent service. This role focuses on user support, network maintenance, and assisting with IT projects.

Major Responsibilities

Provide IT support for in-office and remote staff; monitor the IT ticket queue and ensure timely responses; escalate complex issues; set up user accounts and workstations; support in-house system programming; maintain system documentation; assist the Systems Administrator with IT projects; and create queries to support troubleshooting.

Do you have experience in macOS support?, Do you have a Associate's degree?, * Experience in IT support

• Associate degree in a computer-related field (preferred)
• Outstanding customer service and communication skills
• Working knowledge of computer systems, hardware, software, networking, and security
• Strong troubleshooting ability
• Ability to manage and prioritize multiple tasks
• Experience with Windows, Linux, MacOS, and VMware ESXi
• Ability to adapt to new technologies quickly
• Strong interpersonal skills for working with internal teams and external partners

Pulled from the full job description

• Referral program
• Professional development assistance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Are you looking to join a thriving, stable company with a close-knit, collaborative team? IPAP is a billion-dollar business with approximately 70 employees, so your contributions truly matter. We're seeking an IT Support Specialist to support our internal team and keep our operations running smoothly., At IPAP, your work makes a difference. You'll join a supportive, growing team that values innovation, collaboration, and professional development.