Field Service & Technical Support Specialist - Autonomous/Robotic Equipment

Colorado Golf & Turf is seeking a Technical Support Specialist to support the installation, setup, demonstration, troubleshooting, repair, and customer training of autonomous mowing equipment and other allied product lines. This position serves as a technical resource for both customers and internal team members, helping ensure equipment is properly installed, maintained, and operating at peak performance., Technical Support & Diagnostics

• Diagnose and repair autonomous mowing equipment in the field and shop.
• Utilize manufacturer diagnostic software, including Husqvarna Service Hub, to troubleshoot and resolve equipment issues.
• Perform mechanical, electrical, software, and operational diagnostics.
• Assist customers and sales personnel with technical questions and product support.
• Document diagnostic findings, repairs, and recommendations accurately.

Installation & Equipment Setup

• Install autonomous mowing equipment at customer locations.
• Perform GPS mapping, boundary setup, software configuration, and system commissioning.
• Verify equipment performance and proper operation following installation.
• Conduct site assessments and identify installation requirements.
• Assist with setup, delivery, and installation of allied equipment lines.

Customer Demonstrations & Training

• Conduct product demonstrations for prospective and existing customers.
• Educate customers on equipment operation, maintenance requirements, and best practices.
• Train customers to perform routine preventative maintenance and basic service procedures.
• Serve as a professional representative of Colorado Golf & Turf at customer sites, trade shows, demonstrations, and industry events.
• Build and maintain positive customer relationships through exceptional service and communication.

Administrative & Warranty Support

• Assist with warranty claim preparation, submission, tracking, and follow-up.
• Coordinate with manufacturers regarding technical issues and warranty approvals.
• Assist with identifying, sourcing, and ordering parts required for repairs and installations.
• Maintain accurate service records, customer communications, inventory records, and documentation.
• Schedule appointments, demonstrations, installations, and service visits as needed.
• Manage and track demonstration inventory and related equipment.

Transportation & Logistics

• Safely operate company vehicles while traveling to customer locations.
• Tow trailers and transport equipment for demonstrations, installations, deliveries, and service work.
• Assist with loading, unloading, and securing equipment for transport.
• Maintain a clean driving record and adhere to all company vehicle policies.

Additional Responsibilities

• Assist with technical support and service activities involving allied product lines including Husqvarna, Salsco, Smithco, Foley, Cub Cadet, Hustler, and future product offerings.
• Participate in manufacturer training programs and maintain product knowledge.
• Perform other duties as assigned.

Do you have a valid Driver's License license?, Do you have experience in Technical Proficiency?, The ideal candidate is technically minded, mechanically inclined, highly organized, customer-focused, and eager to learn emerging technologies. While prior experience with autonomous equipment is not required, candidates must possess strong problem-solving skills, excellent communication abilities, and the aptitude to learn software-based diagnostic systems and advanced equipment technologies., * Strong mechanical aptitude and troubleshooting ability.

• Demonstrated ability to learn and utilize technology and software platforms.
• Excellent communication and customer service skills.
• Strong organizational and administrative skills.
• Professional appearance and demeanor.
• Ability to work independently and manage multiple priorities.
• Valid driver's license with an acceptable motor vehicle record.
• Ability to tow a trailer or willingness to learn.
• Proficiency with email, Microsoft Office, and basic computer systems.

Physical Requirements

• Frequently lift and move up to 75 pounds.
• Work indoors and outdoors in varying weather conditions.
• Stand, walk, bend, kneel, climb, and perform physical labor throughout the workday.
• Operate vehicles, trailers, tools, equipment, and diagnostic devices safely.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Health savings account
• Dental insurance
• Paid holidays, * $25 per hour
• Medical and dental insurance.
• Health Savings Account employer contribution.
• Paid vacation, sick leave, and holidays.
• 401(k) with company match.

This position offers significant growth potential as Colorado Golf & Turf expands its autonomous equipment and technology offerings. Successful candidates will have opportunities to develop specialized expertise and take on increasing levels of responsibility as this product segment grows.