Network Support Engineer
Role details
Job location
Tech stack
Job description
Richmond, VA, United States (On-site) Contract (9 months 28 days) Published 15 hours ago application monitoring root cause analysis stakeholder communication database management system Cross - Functional Coordination MES Application problem - solving analytical skills Programming & Scripting
The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments., * Provide Level 1 / Level 2 Support for TrakSYS MES application.
- Monitor system performance and ensure continuous up time.
- Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users.
- Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
- Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC).
- Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and changes.
- Handle incident management and services requests through ticketing tools e.g., ServiceNow.
- Maintain support documentation, change logs, and knowledge base articles.
- Track SLAs, KPIs, and recurring issues for continuous improvement.
- Support scheduled maintenance, upgrades, and deployments.
Requirements
Do you have experience in Windows?, * Hands on experience on TrakSYS MES (version 12 is a plus).
- Understanding of TrakSYS architecture and core configurations.
- Knowledge of C#/.Net, JavaScript, HTML and CSS.
- Knowledge of SQL Server (queries, stored procedures).
- Knowledge of IIS, Windows Server, and network basics.
- Strong analytical and problem-solving skills.
- Good communication skills.
Benefits & conditions
Pulled from the full job description
- Health insurance
- Retirement plan
- Vision insurance
- Dental insurance, The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
About the company
Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.