NOC Service Desk Support

Monitor completion of daily job schedules, including Appworx / AppManager jobs supporting Customer Information Systems, Oracle E-Business Suite, and other applications. Monitor infrastructure health using tools such as SolarWinds, Lansweeper, Nagios, and Splunk. Oversee a wide range of information and network systems including telecommunications circuits, LAN/WAN environments, routers, switches, firewalls, servers, storage, backups, operating systems, and core applications. Perform routine systems testing and operational tasks such as patch installation, network connectivity checks, and script execution. Respond promptly to incidents, outages, and performance alerts. Troubleshoot and provide first-level support for PCs, laptops, printers, software, applications, and peripheral hardware. Log all issues in the Business Manager problem tracking system. Escalate issues to second-level support staff when necessary. Deliver professional and courteous service to all individuals contacting or visiting the Service Desk., Essential Duties and Responsibilities: - Provide desktop and operational support to assigned site(s) and remote offices. - Provide accurate and creative solutions to user probl…

• 2 days ago

Minimum of 2 years' experience in Computer Operations or a Network Operations Center (NOC). Minimum of 2 years' help desk or service desk experience. At least 1 year of hands-on experience working with networking equipment. At least 2 years of Windows Server administration experience (Windows 2012, 2016, 2019, or 2022). Ability to work rotating night shifts between 4:00 PM and 8:00 AM. Experience providing remote support through virtual desktop tools. Broad experience with monitoring platforms and ticket management systems.

HARDY INDUSTRIES

• Memphis, TN

• $18.00-25.00 per hour Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for someth…

• 1 month ago

Mindtris, a minority women-owned enterprise, is at the forefront of digital transformation, technology excellence, and business growth solutions. Specializing in talent mobilization and innovation, we are dedicated to enhancing customer experiences across diverse sectors such as Information Technology, Telecommunications, Healthcare, Engineering, and the Public sector. With a focus on deploying top-tier talent and fostering innovation, we empower businesses to thrive and excel in a rapidly evolving digital landscape, helping them reach new heights of success. Mindtris is committed to fostering workforce diversity and is proud to be an equal opportunity employer.