Level 2 IT Engineer

We are seeking a proactive and skilled Level 2 IT Engineer to join our dynamic technology support team.Summary We are a Cyber Security, Compliance, AI Driven, and full service IT firm.

StratTech Solutions not only values its relationships with their clients, but also ensures team members come first.

Caring is our number one Core Value. StratTech Solutions is looking for a self motivated, hard working, critical thinker to join the team as an IT Level 2 Support/Network Engineer Subcontractor. In this role, you will maintain the technical needs for a wide-array of organizations. No two days are ever the same.

We are a Christian based organization. We strive to bring the highest integrity and excellence in all we do.Perks Collaborative, free-thinking environment On-The-Job Training Career Development Opportunities Team Outings- Having fun is part of our jobWhat You Will Be Doing Providing clients with exceptional service and support both onsite and remotely Resolving all assigned incidents and requests in a timely manner while providing proper communication to clients during the resolution process and detailing the notes

Troubleshoot issues related to client hardware and software and network issues Installing, upgrading and maintaining all network operating systems, computer software, hardware and peripherals

Review and assess user needs; make recommendations for resources required to maintain and/or expand service levels Local travel is required., * Provide advanced technical support for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.

• Troubleshoot software problems related to productivity tools such as Microsoft Office and enterprise applications like ServiceNow, Jira, and BMC Remedy.
• Manage computer hardware components, including desktops, laptops, mobile devices, and peripherals, ensuring optimal performance and timely repairs or replacements.
• Configure and maintain network infrastructure such as LANs (Local Area Networks), WANs (Wide Area Networks), VPNs (Virtual Private Networks), firewalls, DNS (Domain Name System), TCP/IP protocols, and network security devices like Meraki.
• Support Active Directory management, Group Policy Objects (GPO), Microsoft Windows Server environments, and Linux servers to streamline user access and security policies.
• Assist with IT infrastructure projects involving network administration, server deployment, and system upgrades while documenting processes using tools like SCCM (System Center Configuration Manager) and ServiceNow.
• Collaborate with help desk teams to escalate complex issues using tools like Jira and BMC Remedy while maintaining excellent customer service standards.

Do you have experience in Sonicwall?, Do you have a Bachelor's degree?, What We Are Looking For Network+, CCNA, and/or CCNP Certifications desired Bachelor's Degree in Business, IT, Computer Science or related field preferred In lieu of Bachelor's Degree, 5 years of experience in administration of desktop environments and workstations Experience in the following required: O365 product suite, MS Active Directory Services, Windows Server 2019, Ticketing Systems (ConnectWise, Kaseya, N-able, etc.) SonicWALL and Unifi Ubiquiti hardware

Experience in the follow is highly desired: understanding of small-medium advanced firewall configuration, network VLAN Self-starter with excellent analytical, troubleshooting, problems solving skills required

Excellent interpersonal, written, verbal, presentation and time management skills Ability to provide a high level of customer service by answering questions, providing accurate information, and responding to requests in a timely manner. Ability to take ownership of tasks from start to finish while keeping all stakeholders updated on progress in a timely manner.

Working Environment Work is typically performed in onsite office settings: sometimes it is remote or in office where you will interact and collaborate with seasoned engineers sometimes at a client site.

We are a learning organization. You will learn on your own by researching and with your team by taking on new projects, * Strong technical support skills with the ability to troubleshoot hardware/software issues efficiently.

• Deep understanding of computer networking concepts including TCP/IP, DNS, LAN/WAN management, VPN configuration, firewall setup, and network security protocols.
• Proficiency in managing operating systems such as Windows (including Windows Server), macOS, and Linux environments.
• Experience with computer management tools like SCCM for software deployment and asset tracking.
• Knowledge of Active Directory administration, GPO configuration, DNS management, and server maintenance.
• Familiarity with mobile device management and support for various mobile platforms.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Analysis skills for diagnosing complex system issues quickly and accurately while documenting resolutions effectively. Join us as a Level 2 IT Engineer if you are passionate about technology support, eager to solve challenging problems creatively, and ready to contribute your expertise to a vibrant team committed to excellence!