NOC Network Technician (Night Shift)

In this role, you'll be responsible for monitoring, troubleshooting, and resolving network and system incidents to ensure the stability, performance, and uptime of our clients' IT environments. As a NOC Technician, you'll work closely with senior technicians and engineers, escalating complex issues as needed while helping maintain a secure, reliable, and high-performing network infrastructure.

This is a night shift position, working 8:00 PM - 6:00 AM, Friday through Monday, based in our Ashburn, VA corporate office.

Responsibilities

• Monitor network alerts and respond to incidents, ensuring timely resolution or escalation of tickets
• Provide technical support via phone, email, and proactive monitoring across servers, workstations, and network devices
• Troubleshoot and resolve network and telephony issues, minimizing downtime and ensuring service continuity
• Escalate complex or undocumented issues to senior technicians or engineers as appropriate
• Perform basic Cisco network administration, including assisting with router/switch configurations, patch cabling, and upgrades
• Validate performance and functionality of network devices, services, and protocols against established standards
• Maintain accurate and up-to-date documentation of incidents, resolutions, and network configurations
• Operate effectively within a 24/7 NOC environment, managing workload and prioritizing tasks appropriately

Do you have experience in Communication skills?, * 1-2 years of experience in a NOC or technical support environment

• High school diploma or GED required
• Experience using ticketing systems (e.g., ServiceNow, SolarWinds, Remedy)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
• Familiarity with Cisco networking equipment and basic configuration tasks
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Ability to work both independently and collaboratively in a fast-paced environment

What Sets You Apart

Associates or Bachelor's degree in Information Technology, Networking, Engineering or a related field of study

Physical Requirements

This position requires frequent standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing and pulling. Must have the physical ability to lift 50lbs to 60lbs on a regular or daily basis.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• 401(k) 3% Match
• Dental insurance
• Life insurance, DSI Tech offers a range of employee benefits, including a 401(k) plan with a 3% company match, medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, paid time off (PTO), and 9.5 company-paid holidays. We are committed to ensuring employee satisfaction through our benefits program and fostering a friendly, team-based culture.

DSI Tech is a Cisco Partner, generating over $228 million in revenue annually. We are an expanding company that has been providing IT solutions and services since 1991, with headquarters in the Washington, D.C. metro area. At DSI Tech, we pride ourselves on our culture based on credibility, capability, customer service, and commitment to our talented workforce and customers. We are excited to help accelerate your career development and growth!