Technical Support Engineer

Working closely with our client, a market leader in the supply of ancillary equipment to the plastics industry, we are looking for a Technical Support Engineer to support continued business growth., * As Technical Support Engineer you will act as the primary technical contact for inbound hotline calls

• In the role of Technical Support Engineer you will ensure issues are captured correctly, diagnosed efficiently and routed appropriately
• Provide immediate guidance and remote resolution where appropriate
• Own each issue from first contact through to resolution or formal handover
• Ensure customers are not passed between departments or left in communication loops
• Prioritise work based on technical urgency and impact
• Identify trends, repeat failures and early indicators of asset decline
• Reduce reactive escalation by resolving issues earlier and more accurately
• Highlight opportunities for preventative maintenance, customer training or optimization, upgrades or replacements

• This position could suit a skilled Mould Process Engineer or Service Engineer or Maintenance Engineer with good communication skills looking to progress into a technical support role
• An excellent opportunity for a skilled technical moulding professional with strong knowledge of plastics processing ancillary equipment and cooling systems
• The successful Technical Support Engineer will act as a 'Hotliner' providing technical support as the first point of contact for customers, engineers and sub-contactors, * Proven experience in a technical support or field service role an advantage
• Strong technical understanding of Plastics processing equipment and/or Process Cooling systems is essential
• Proven ability to diagnose faults verbally and remotely
• Confident troubleshooting across Windows and/or Linux environments, Networking fundamentals (IP addressing, DNS, DHCP, VPNs, firewalls) and Hardware diagnostics
• Ability to read, interpret, and act on logs, error codes, and system alerts
• Professional & Personal Capabilities
• Clear, confident communicator with both technical and non-technical stakeholders
• High level of ownership, accountability, and decision-making confidence
• Strong attention to detail with accurate ticketing and technical documentation
• Commercial awareness of service delivery, parts usage, and asset lifecycle value
• Calm, effective, and organised when working under pressure
• Comfortable operating in a fast-paced environment with competing priorities

Benefits/package

• Company pension contribution of 5%
• 25 days holiday + bank hols with additional day hol for every 2 years service (up to max. 5 extra days)
• Access to Smart Health App
• Free eye test every 2 years
• Enhance Maternity and Paternity pay
• Death in service cover 2x salary rising to 4x after 5 years service
• Income protection cover after 1 year service
• Access to free and confidential independent financial advisor
• Will Writing Benefit
• Mon-Fri working week, 14:30 finish on a Friday