Service Delivery Lead - R&D Labs (IT)

Role Purpose The Service Delivery Lead (SDL) is responsible for ensuring reliable, secure, and compliant delivery of IT services across R&D lab environments. This role partners closely with site leadership, Lab Operations, Engineering, and Cybersecurity teams to enable innovation through resilient lab infrastructure, instrument connectivity, and IT/OT integration. The SDL acts as the on-site technology leader-translating business needs into practical solutions, guiding technical teams, and ensuring seamless service delivery in a regulated MedTech environment., * Own day-to-day IT service delivery for R&D labs, including incident, request, problem, and change management aligned to ITIL practices (e.g., ServiceNow), with clear SLA accountability.

• Act as the site technologist, translating R&D strategies into secure, scalable lab and shop-floor solutions.

• Provide technical leadership and oversight across lab environments, including:

• Instrument workstations and lab PCs

• Segmented/ICE networks and firewalls

• IT/OT integrations and equipment connectivity

• Guide and coordinate technical teams and vendors-ensuring the right solutions are implemented, even if not directly hands-on.

• Support and maintain lab infrastructure (networks, servers, backups, and system baselines) while ensuring compliance with regulatory and cybersecurity standards.

• Assist with Linux-based environments and provide broad technical guidance across multiple domains.

• Partner with cross-functional teams (Lab Operations, Quality, Engineering, Cybersecurity) to deliver solutions that meet business, compliance, and performance needs.

• Ensure strong communication with business stakeholders-providing transparency on service status, issues, and resolutions.

• Drive continuous improvement through standardization, automation, and process optimization.

• Support regulated processes including audits, CAPAs, deviations, and change control.

• Coordinate site readiness for projects such as lab expansions, instrument onboarding, and network segmentation.

• Develop and maintain documentation, knowledge articles, and runbooks for consistent service delivery.

• Champion alignment of IT services to business outcomes such as safety, quality, service, and cost., Introduction We are currently offering a $10,000 sign on bonus for experienced RN's. This bonus is for eligible candidates and cannot be combined with other bonuses or HCA loans/…

• 9 days ago

• 6+ years of experience in IT service delivery or operations within R&D, scientific, or operational technology environments.

• Strong working knowledge of:

• Networking, firewalls, and segmented/ICE environments

• ITIL-based service management processes and tools (e.g., ServiceNow, Jira)

• Lab or instrument-based systems and infrastructure

• Demonstrated ability to lead and coordinate technical teams (on-site and remote) and vendors.

• Strong communication and stakeholder management skills across technical and business audiences.

• Ability to "connect the dots" across systems and guide teams toward effective solutions.

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!