2nd Line Engineer

• Experience working in a 2nd Line IT Support role
• Strong knowledge of Microsoft 365, Windows Server & Active Directory
• Good networking knowledge including DNS, DHCP, VPNs, and firewalls
• Experience supporting cloud and infrastructure environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-facing abilities
• Passion for modern cloud technologies and infrastructure
• MSP experience is highly desirable

We're partnered with a modern and fast-growing MSP based in Ringwood that's built a strong reputation for delivering high-quality cloud and infrastructure solutions to a wide range of businesses. Due to continued growth and increased demand for their services, they're now looking for a talented 2nd Line Engineer to join their expanding technical team. This is an excellent opportunity for someone who wants to work in a highly technical and forward-thinking environment where they can continue developing their infrastructure and cloud expertise. You'll gain exposure to a broad range of technologies across multiple client environments, working with modern cloud platforms, networking technologies, and enterprise Microsoft systems on a daily basis. What makes this role particularly exciting is the amount of technical variety and project exposure available. You'll work closely with senior engineers on cloud migrations, infrastructure upgrades, technical escalations, and modernisation projects, giving you the opportunity to continuously build your technical skillset and progress your career. The company has a strong culture of investing in its engineers, encouraging continuous learning and providing clear progression opportunities into 3rd Line, Infrastructure, Cloud, and Project-focused roles. If you're someone who enjoys working with modern technologies in a collaborative MSP environment where no two days are the same, this is a fantastic opportunity to join a company that genuinely supports technical growth.