Senior ICT Support Analyst

We are looking for a Senior ICT Support Analyst to join our small, but highly talented and growing ICT team to provide leadership, technical direction and to play a key role in the delivery, development, and security of our ICT infrastructure. The successful candidate will

• Lead the management, maintenance, and development of ICT infrastructure, including servers, networks, cloud services, SharePoint and end-user devices
• Ensure the security, resilience, and performance of all systems, supporting over 1,200 endpoints and critical services
• Deliver and support complex ICT projects aligned to organisational and national priorities
• Provide expert technical leadership and third-line support across a wide range of technologies
• Support the development of ICT Support Analysts within the team
• Develop and maintain Standard Operating Procedures (SOPs), policies, and documentation
• Work closely with internal teams, NHS Scotland partners, and third-party suppliers
• Lead on research, evaluation, and implementation of emerging technologies
• Support ICT governance including disaster recovery, business continuity, and security compliance
• Contribute to ICT strategy, service improvement, and operational planning, Although HIS staff are currently working in a hybrid manner between home and office, as this is a Senior ICT Support Analyst role there is a requirement to attend our offices in Glasgow and Edinburgh and our data centre in Livingston.

Do you have experience in Supervising experience?, * An experienced ICT professional with strong technical expertise and leadership skills, able to work effectively in a fast-paced, complex environment.

• Degree in an ICT-related discipline or equivalent experience
• Extensive experience supporting enterprise ICT infrastructure and services
• Strong knowledge of Windows Server, Active Directory, networking, SharePoint, cloud and security technologies
• Experience of managing ICT incidents, systems, and infrastructure at scale
• Proven ability to manage multiple projects and priorities effectively
• Experience in staff supervision, mentoring, or team leadership
• Excellent communication and stakeholder engagement skills
• Microsoft certifications or willingness to work towards them
• Strong analytical and problem-solving capability
• Ability to translate complex technical issues into clear business solutions
• A proactive and innovative mindset
• Commitment to delivering high-quality, secure ICT services

Pulled from the full job description

• Annual leave
• Company pension, * Life-work balance - with opportunities for flexible working and remote working
• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more

Diversity and Inclusion

Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.