Desktop Support Specialist - Tues-Sat - 2nd Shift

The Desktop Support Specialist is a dedicated security position and is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the direction of the Desktop Support Manager, The Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of operational efficiency and client satisfaction., * Responds to user helpdesk requests and answers telephone inquiries.

• Prioritizes and resolves technical issues to ensure timely completion of work orders.
• Manages PC installations, imaging, upgrades, and patches.
• Troubleshoots and resolves problems related to hardware and software.
• Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network.
• Tracks, updates, and manages issues using IT ticketing software.
• Other duties as assigned by management.
• Ability to maintain a consistent and regular attendance in accordance with an established schedule.
• Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

Do you have experience in Windows?, Do you have a Associate's degree?, * 2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction with an IT focused degree would be considered.

• Technical expertise in the following areas is preferred:
• PC hardware/software troubleshooting and repair;
• Windows 10/11 support;
• VPN Installs;
• TCP/IP Network Configurations and remote communication;
• Laptop Support;
• Website troubleshooting,
• Microsoft Office installs.
• Strong ability to prioritize work and meet deadlines.
• Excellent multitasking skills in a fast-paced environment.
• A "service" ethic toward internal customer base., * Associates Degree required. Bachelor's Degree preferred., * Bachelor's (Preferred), * Desktop support: 2 years (Required)

Pulled from the full job description

• Paid training
• Referral program
• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off, Due to continuous growth, The CCS Companies is expanding our Desktop Support team in Salem, NH. We are looking for a qualified candidate able to work Tuesday - Friday 10:30AM - 7:00PM & Saturday 9:30AM - 5:00PM. Range of Pay $26-$28/hr depending on experience., * $600 Welcome Bonus!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
• Excellent Employee Referral program - make an extra $1500 referring great people!
• Competitive Wage and Recognition Programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance