IT Administrator

The IT Administrator is responsible for managing physical, virtual, and cloud-based server environments; providing both deskside and remote technical support; administering Microsoft 365 services; and supporting a diverse portfolio of enterprise and department-specific applications. The role also supports public safety systems and telecommunications infrastructure, contributing to the City's mission of responsive and innovative service delivery.

The IT Administrator works directly with employees across the organization to understand operational needs, troubleshoot challenges, research technology options, and recommend tools that improve efficiency and service delivery. This role helps bridge the gap between technology and the people who rely on it. The IT Administrator role combines technical expertise with consultation and collaboration, providing an opportunity to contribute to both daily operations and long-term improvements. This position offers a flexible work schedule with the expectation of availability for after-hours maintenance, emergency response, and on-call support as needed., * Build, replace, and maintain Windows desktop infrastructure, including laptops, desktops, tablets, specialized displays, and some Mac devices

• Provide technical support to City staff via email, phone, in-person, or remote sessions
• Maintain inventory and recommend repairs, replacements, or new equipment purchases
• Research and recommend technology solutions for departments based on operational needs
• Troubleshoot and support a wide range of applications, including enterprise software and department-specific tools (e.g., Public Safety systems)
• Patch and maintain software using PDQ Deploy and WSUS
• Deliver user training and guidance on current and future systems and applications
• Provide end-user support for Public Safety hardware and software, including mobile VPNs, GPS gateways, in-vehicle devices, evidence tracking, CAD, RMS, and NCIC access
• Provides after-hours support as needed for departments with extended or non-traditional operating schedules

Server Infrastructure

• Install, configure, patch, and maintain physical, virtual, and cloud-based servers, including VMware environments
• Administer backup systems using Veeam, including job creation, data restoration, and replication in line with disaster recovery best practices
• Manage cloud-based endpoint security, including policy creation, threat resolution, and version updates
• Install, configure, and maintain Microsoft SQL and IIS servers
• Administer Microsoft Active Directory, including user accounts, group policies, and security settings
• Manage Microsoft 365 Exchange and related services
• Configure and troubleshoot Cisco Email Security Appliances, including policy management and email recovery
• Coordinate after-hours maintenance and provide on-call support as needed

Telecommunications

• Install, configure, and maintain Cisco phone systems, including Unity Voicemail, Jabber, and paging systems
• Manage analog adapters, phone accessories, and integrated devices
• Coordinate with PRI and SIP providers to resolve external telephony issues

Periodic Job Duties/Responsibilities

• Participate in training, conferences, and certification programs to stay current with evolving technologies
• Research and recommend solutions for non-technical departments
• Analyze and improve existing business processes through technology
• Maintain documentation for assigned systems and serve as backup for other areas
• Assist in developing and enforcing IT policies and procedures

Do you have a valid Driver's License license?, Do you have experience in Veeam?, Do you have a Bachelor's degree?, * Bachelor's degree in MIS, Computer Science, or equivalent combination of certifications and 5+ years of enterprise IT experience

• Strong knowledge of Microsoft Server, Microsoft 365, SQL, VMware, Veeam, and Windows desktop environments
• Basic networking knowledge required; Cisco experience preferred
• Valid Iowa driver's license

Additional Requirements Must be able to successfully complete post-offer/pre-employment reference checks, drug screening, motor vehicle report check, and background check.

Preferred Skills, Knowledge, Abilities

• Strong customer service orientation and communication skills
• Ability to work independently and handle confidential information with discretion
• Initiative, sound judgment, and follow-through on complex projects
• Ability to represent the City in vendor and interagency interactions
• Proficiency in documentation, troubleshooting, and cross-departmental collaboration
• Ability to perform essential duties at designated work site location at designated hours
• Knowledge and understanding of the Public Safety and law enforcement related systems a plus
• Up to date in-depth knowledge of information technology such as personal computers, computer software and applications, computer networks, internet and intranet operations, and telecommunication systems
• General knowledge of office equipment, including facsimile, photo copier, telephone, calculator, shredder, binding equipment, postage machine, and coin-operated machine for the copier/printer
• Strong foundation in O365 environment administration (Entra, SharePoint, Exchange, etc)

4.24.2 out of 5 stars 3600 86th St, Urbandale, IA 50322 $72,115 - $94,899 a year - Full-time, Pulled from the full job description

• 457(b)
• Parental leave
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, The City of Urbandale offers a comprehensive salary and benefits package. Benefits for this position include:
• Health Insurance: Individual coverage for $77.46/month or family coverage for $237.74/month
• Additional Coverage Options: Dental, vision, and flexible spending accounts (FSA)
• Paid Time Off: 15 vacation days, 12 sick days, 10 holidays plus 3 personal days per year
• Parental Leave: 4 weeks of paid time to care for and bond with a new child
• Retirement Plans: IPERS plan and 457(b) plan with 2% match
• Life Insurance: City-provided life insurance with optional voluntary coverage
• Disability Coverage: City-paid long-term disability insurance
• Employee Support: Employee Assistance Program (EAP) and Well-Being Program

The starting annual salary for this position is $72,115.00. The position is an exempt, civil service role. The detailed pay range is outlined in the Non-Union Wage Schedules July 1, 2026 - June 30, 2027, which can be accessed HERE.

• The salary range reflects pay steps based on length of service. New employees are typically hired at Step 1. The full range is provided to illustrate potential future earnings.