IT Specialist/Help Desk - Temporary 3 months

• Serve as the first point of contact for technical support requests received via phone, email, and the ServiceNow ticketing system.
• Create, categorize, and manage incident and service request tickets with accurate documentation.
• Administer user accounts and group memberships in accordance with established access control procedures.
• Fulfill standard service requests, including software installations and application access.
• Document troubleshooting steps, resolutions, and relevant technical details to support future issue prevention.
• Maintain ownership of assigned tickets, providing timely status updates and ensuring issues are resolved within defined SLAs.
• Escalate complex or unresolved issues to Tier 2 support when appropriate.
• Contribute to the internal knowledge base by documenting solutions, FAQs, and troubleshooting guides.
• Identify recurring issues and trends to support problem management efforts within ServiceNow.
• Perform initial triage, diagnosis, and troubleshooting for a wide range of technical issues.
• Resolve common end-user issues, including:

• Password resets and account lockouts
• Microsoft 365 application support
• Email and mailbox issues
• VDI desktop troubleshooting
• Thin client terminal support
• Laptop and workstation issues
• Printers, scanners, webcams, microphones, and other peripherals
• VPN connectivity
• Basic network connectivity and access issues

Do you have experience in VPN?, Do you have a High school diploma or GED?, * High School Diploma required., * Minimum of 3 years of experience in help desk or technical support roles, including hands-on troubleshooting and customer service.

$20 - $23 an hour - Temporary, Full-time, Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $20.00 - $23.00/Hr. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Bishop & Company is looking for an IT Specialist Help Desk candidate for a local bank. This position is full time Monday - Friday, 7AM - 4PM with a 1-hour lunch break, excluding bank holidays. This schedule is not flexible. ***Please note only candidates residing on Oahu will be considered at this time. The position is located 100% on site and no parking is provided***