Director of IT Services
Role details
Job location
Tech stack
Job description
We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support Manager, you will handle numerous higher level technical issues for our company and Clients and will be responsible for managing and overseeing our Level I and II IT support operations, ensuring efficient and effective workflow. We will support your career growth with advanced tools. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position - this must be worked on-site. Must have management experience and organization skills.
Requirements
Do you have experience in Ticketing system technical support?, Do you have a Associate's degree?, * 5 years minimum experience in an IT field
- 5 years minimum experience in a Management Position
- Experience with installation, configuration and monitoring of small networks and firewalls
- Experience with MSP
- Experience supporting users with Office 365 applications (to include MS Teams)
- Can take detailed notes and reports on clients
- Ability to handle multiple tasks in rapid succession
- Strong attention to accuracy and detail with troubleshooting and problem-solving skills.
- Experience working with active directory, VPN, and SQL servers is preferred
- IT related Associates or Bachelor's Degree, or comparable experience
- Experienced with FM Audit, Connectwise, or IT ticketing software
- Experience writing SOPs
- Experience with IP Phones
Benefits & conditions
Pulled from the full job description
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance
- Life insurance
- Employee assistance program, * Competitive benefits including a 401K with company match
- Generous bonus and raises based on performance
- We are a growing company with plenty of room for career growth
- All-inclusive annual trip for top employees, * Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401K with company match
- Company paid Life Insurance
- Paid Time Off plus Paid Holidays
- Yearly Raises
- Employee Assistance Programs
- Training and Development Opportunities
- Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, Canary Islands and Key West.
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