Level 1 IT Help Desk Tech Support
Role details
Job location
Tech stack
Job description
Are you a tech-savvy individual looking to jumpstart your career in the world of Information Technology? We have an exciting opportunity for a Level I IT Support Specialist to join our dynamic team. As a Level I IT Support Specialist, you will play a vital role in providing technical assistance and support to our internal employees, ensuring their technology-related issues are resolved promptly and efficiently. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position - this must be worked on-site., * Provide first-level technical support to end-users via phone, email, or in person
- Maintain accurate records of all support requests and resolutions in our ticketing system
- Ability to handle multiple tasks in rapid succession
- Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
- Must have a valid driver's license
- Must maintain a clean driving record
Requirements
Do you have a valid Driver's License license?, Do you have experience in VoIP?, Do you have a Bachelor's degree?, * Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs
- Strong problem-solving skills and a passion for technology
- Maybe asked to participate in training and development opportunities as necessary
Highly Preferred Skills:
- 1 year or more experience in IT field
- IT related Associates or Bachelor's Degree, or comparable experience
- Experience working with active directory, VPN, and SQL servers
- Experience with installation, configuration and monitoring of small networks and firewalls
- Experience with MSP
- Experience supporting users with Office 365 applications (to include MS Teams)
- Experienced with FM Audit a plus
- Experience with IP Phones
Benefits & conditions
Pulled from the full job description
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance
- Life insurance
- Paid holidays, We offer a competitive salary plus a lucrative commission and bonus structure. We also have a generous benefits package including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Matching
- Life Insurance
- Paid Time Off
- Holiday Pay
- Training and Development Opportunities
- Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West.
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