Data Center Technician - II

Cirrascale Cloud Services is seeking a Level 2 Data Center Technician to support the deployment, maintenance, and troubleshooting of server, storage, and networking infrastructure within our data center environments.

The Level 2 Data Center Technician serves as a technical escalation point for Level 1 technicians and is responsible for diagnosing and resolving complex hardware issues, supporting operating system and network troubleshooting, performing remote hands activities, and assisting with large-scale infrastructure projects. This role requires strong technical knowledge, attention to detail, and the ability to work independently in a fast-paced production environment.

Essential Duties and Responsibilities Hardware Installation and Maintenance

• Install, rack, stack, and cable servers, storage systems, network equipment, and related infrastructure.
• Troubleshoot and replace hardware components including drives, power supplies, memory, GPUs, RAID controllers, NICs, fans, and other server components.
• Perform firmware upgrades and hardware diagnostics.
• Execute hardware decommissioning projects and validate data wipe procedures.

Network and Connectivity Support

• Troubleshoot network connectivity issues using standard diagnostic tools and commands.
• Verify switch ports, VLAN assignments, transceivers, and physical connectivity.
• Perform cross-connects, patching, and cable management according to company standards.
• Support network deployment and upgrade projects.

Operating System Support

• Assist with Linux server installations, imaging, and basic configuration.
• Troubleshoot operating system boot issues and hardware-related system errors.
• Review logs and perform basic OS-level diagnostics.
• Support customer image deployment and validation activities.

Remote Hands Support

• Serve as the on-site resource for remote engineers and customers.
• Perform equipment power cycles, hardware replacements, console access, visual inspections, and troubleshooting activities.
• Execute maintenance activities while ensuring customer approvals and change management requirements are met.

Inventory and Asset Management

• Maintain accurate asset records within company systems.
• Perform physical audits and inventory validation.
• Manage shipping, receiving, and RMA processing activities.
• Ensure equipment is properly labeled, tracked, and documented.

Documentation and Process Improvement

• Maintain detailed ticket updates and technical documentation.
• Create and update operational procedures and runbooks.
• Identify opportunities to improve processes, efficiency, and service delivery.

Team Support and Escalation

• Provide guidance and mentorship to Level 1 Data Center Technicians.
• Act as an escalation resource for advanced troubleshooting.
• Escalate issues to Engineering or specialized teams when appropriate.

Do you have a valid Driver's License license?, Do you have experience in VLAN?, * 2+ years of data center, server, IT infrastructure, or related technical experience.

• Experience troubleshooting server hardware and enterprise infrastructure.
• Understanding of TCP/IP networking fundamentals, VLANs, and Ethernet technologies.
• Experience working in Linux environments.
• Familiarity with RAID configurations, storage systems, and virtualization platforms.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to lift and move equipment weighing up to 50 pounds.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience with GPU-based server environments.
• Experience with VMware, Hyper-V, or other virtualization platforms.
• Familiarity with NetBox, Jira, and asset management systems.
• Basic scripting experience with Bash, PowerShell, or Python.
• Previous experience mentoring junior technicians.

Pulled from the full job description

• 401(k)

• Health insurance

• 401(k) matching

• Paid time off

• Vision insurance

• Dental insurance, Monday - Friday, 9:30 AM - 6:30 PM Additional on-call responsibilities may be required based on business needs., * 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance