it operations support analyst - northwich, uk.
Randstad UK
Norwich, United Kingdom
30 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
£ 37KJob location
Norwich, United Kingdom
Tech stack
Bomgar
Information Technology Operations
Virtual Private Networks (VPN)
Microsoft Office
Information Technology
Job description
- Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests.
- Provide both onsite and remote support to maintain local infrastructure and ensure high service availability.
- Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes.
Requirements
- Experience: At least 2 years of experience in a technical IT customer support (2nd level IT support) role.
- Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required.
- Education: A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher education