Network Engineer | Cisco | CCNP

• Lead hands-on technical troubleshooting of complex incidents on live data networks, routing and switching
• Own the technical health of the live service end to end, ensuring changes, incidents and improvements protect customer outcomes
• Lead P1 and major incidents to resolution, coordinating multiple teams and challenging delays or unclear ownership
• Assess complex in-life changes and represent the technical position confidently at change boards
• Act as the main technical point of contact, building trusted face-to-face relationships with the customer, suppliers and internal teams
• Actively manage the technical estate, identifying capacity limits, end-of-life risks and vulnerabilities
• Challenge current designs and propose improvements that increase performance and resilience

• Strong, current, hands-on Cisco network engineering: CCNP-level routing and switching (or demonstrable equivalent depth), with recent troubleshooting of complex incidents on live networks
• Proven experience technically supporting a 24/7 live managed customer solution, working with third parties and suppliers
• Comfortable leading P1 situations: calm, authoritative and decisive
• Credible in front of senior customer stakeholders, navigating difficult conversations without losing the relationship
• Strong working knowledge of ITIL practices
• Ability to obtain and hold all required clearances (SC, NPPV, etc.)

DESIRABLE BUT NOT ESSENTIAL

• Aruba, or complementary technologies (Juniper, Fortinet, SD-WAN)
• Automation and observability: tooling, dashboards, alert tuning, runbooks
• Commercial awareness of SLAs, OLAs and service obligations

• 10% on-target annual bonus
• 10% company pension scheme
• Company share saving schemes
• 25 days annual leave plus bank holidays, increasing with service
• World-class training and development opportunities
• Wide range of flexible benefits
• Hybrid working: 3 days on site, 2 days remote

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One of the UK's most established communications and technology businesses, serving enterprise and public-sector customers with mission-critical networks and managed services. It invests heavily in research and development, career development and world-class training: the kind of environment that accelerates a technical career.