K-12 Technical Services Specialist

The K-12 Technical Services Specialist provides comprehensive technical management and support for a catalog of educational applications and supports various distinct technical systems and hardware. The specialist ensures a reliable technology infrastructure that enhances the learning experience for students and staff., These duties and responsibilities are judged to be "essential functions" in terms of the Americans with Disabilities Act or ADA. The statements describe the general nature and level of work a person performs in this position. Additional duties are performed by the individuals currently holding this position, and additional duties may be assigned., Application Management: Collaborate closely with the Technical Services Director to ensure the effective operation and support of all district-wide educational and administrative applications.

Install, configure, update, and troubleshoot a comprehensive catalog of applications, including but not limited to:

• Testing and assessment platforms
• Building automation and control systems
• Educational content and curriculum resources
• Identity and access management
• Security and safety systems
• Device management/MDM platforms
• Student information system (PowerSchool)
• Serve as a primary point of contact for application-related issues, escalating to the Technical Services Director or vendors as needed.
• Perform other duties as assigned by Administration

End-User Support & Training: Provide prompt, courteous technical support to staff and students, resolving application, hardware, and software issues. Assist in developing and delivering user guides, documentation, and training sessions for new and existing applications. Gather feedback from users to inform improvements and identify training needs.

Hardware Support: Install, maintain, and troubleshoot computers, mobile devices, printers, and peripherals throughout the district. Support classroom technology, including interactive boards, projectors, sound systems, tablets, and other educational devices. Works closely with the Director of Operations and Technology, the Technical Services Director, and/or the Director of Programs to manage the district's hardware deployment, maintenance, and lifecycle processes.

Software & Systems Support: Manage software deployment, updates, and licensing across multiple platforms. Provide user support for educational applications and Learning Management Systems (LMS). Maintain accurate records of software inventory and compliance.

Network & Infrastructure: With the Technical Services Director, perform basic wired and wireless network troubleshooting. Support the implementation of basic cybersecurity practices and monitor for potential security issues. Assist in maintaining network documentation and system diagrams.

Asset Management & Documentation: Assist in maintaining an accurate inventory of technology assets, including hardware and software. Maintain documentation on existing systems, procedures, troubleshooting steps, and technical solutions. Track hardware and software lifecycles, recommending replacements or upgrades as needed.

Required Skills

• Quickly diagnoses and resolves technology issues across hardware, software, and applications.
• Understands how different technology systems interact within the district.
• Explains technical concepts clearly to staff and students of all skill levels.
• Provides patient, practical support and training to end users.
• Efficiently manages and prioritizes multiple technology requests and projects.
• Works well with teachers, administrators, and technology staff to achieve common goals.
• Learns and adapts to new technologies and processes quickly.
• Maintains accuracy in technical documentation and system records.
• Identifies and addresses technology needs with minimal supervision.
• Handles sensitive information with discretion and professionalism.

Do you have experience in macOS administration?, Do you have a Bachelor's degree?, * Proven experience in administering and supporting user account management, security settings, and application integration within various productivity suites:

• Google Workspace (formerly G Suite)

• Microsoft 365 (Office)

• Demonstrated experience supporting multiple operating systems:

• ChromeOS

• Windows

• MacOS

• iPad OS

• Strong analytical skills with a systematic approach to diagnosing and resolving technical problems across various hardware and software.

• Excellent written and verbal communication skills to interact effectively with non-technical staff, students, and administrators.

• Demonstrated ability to work independently with minimal supervision, manage multiple priorities, and meet deadlines in a fast-paced environment.

• Dedication to continuous learning and professional development, staying current with emerging educational technology trends, tools, and best practices.

• Effective documentation practices for systems, processes, and troubleshooting steps.Strong commitment to providing timely, courteous, and practical support to all users., * Bachelor's degree from a four-year college or university in computer science, information technology, a related area, or equivalent education and work experience.

• Previous experience working in a K-12 educational environment is highly preferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Relevant technical certifications (e.g., Google Certified Educator, Microsoft Certified: Modern Desktop Administrator, CompTIA A+/Network+) are preferred.
• Experience integrating educational technology into classroom instruction.
• Ability to support and train users on new educational tools and platforms.
• Demonstrated commitment to diversity, equity, and inclusion in technology access and support.
• Experience with PowerSchool SIS