Field Services Section Support Analyst - FSSSA 26-06872

The Field Services Section Support Analyst provides second-level IT support, focusing on troubleshooting and resolving hardware, software, and network-related issues. This role supports enterprise users by maintaining system functionality, ensuring operational efficiency, and delivering technical assistance in a structured IT environment., Technical Support & Troubleshooting

• Diagnose and resolve hardware, software, network, and connectivity issues
• Escalate complex issues to vendors or technical teams and ensure resolution
• Provide support for printers and peripheral devices
• Restore data and reconfigure workstations and file servers as needed

System Installation & Maintenance

• Install, configure, and maintain hardware, software, and network components
• Deploy operating systems, utilities, email systems, and enterprise applications
• Monitor system performance to ensure proper functionality
• Manage and modify group policy settings

Network & Infrastructure Support

• Assist with network setup, configuration, and maintenance
• Install, test, and maintain network cabling and wiring
• Support LAN operations and distributed systems environments
• Transfer and manage user files during system upgrades or migrations

IT Asset & Procurement Support

• Evaluate and recommend hardware/software purchases
• Collaborate with users to gather technical requirements
• Assist with system integration and interoperability testing
• Prepare documentation and support procurement processes

Technology Evaluation & Development

• Analyze and evaluate emerging technologies and system capabilities
• Participate in testing and implementation of new applications and systems
• Support development and enhancement of IT systems

Inventory Management

• Conduct annual inventory of IT equipment, software, and peripherals
• Maintain accurate records of asset allocation and location changes

Training & Documentation

• Provide end-user training on hardware and software usage
• Develop training materials, manuals, and user guides
• Deliver onboarding support for new systems and tools

Do you have experience in Non-technical user support?, * Proven experience in IT support or field services role

• Strong knowledge of hardware, software, networking, and troubleshooting
• Experience with system installations, upgrades, and maintenance
• Ability to diagnose and resolve technical issues independently
• Familiarity with LAN environments and network infrastructure
• Strong communication and user support skills

Preferred Skills

• Experience with enterprise applications (e.g., ERP systems, email platforms)
• Knowledge of group policy management and system administration
• Experience working with vendor coordination and technical support teams
• Background in structured IT environments or large organizations, * This is an onsite role requiring physical presence
• Candidates should be comfortable working in a dynamic, user-focused IT environment
• May require occasional lifting of IT equipment and working with cabling infrastructure

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided, and your salary will be discussed upfront.