NOC Technician Tier 2

Koniag Technology Solutions Inc, a Koniag Government Services company, is seeking an experienced Network Operations Center (NOC) Tier 2 Technician to join our 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a skilled technical professional with proven experience in network operations, incident resolution, and technical troubleshooting, capable of handling escalated issues and providing advanced support in a high-availability environment. This position offers the opportunity to work with cutting-edge technologies while supporting critical operations.

The NOC Tier 2 Technician will provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations Center. This role operates within a 7x24x365 NOC environment and is responsible for resolving complex technical issues while mentoring Tier 1 staff. Principal responsibilities will include but are not limited to:

• Monitor and manage enterprise network infrastructure, servers, and applications using advanced monitoring and analysis tools
• Receive escalated incidents from Tier 1 technicians and perform in-depth troubleshooting and root cause analysis
• Diagnose and resolve complex network connectivity, performance, and configuration issues
• Perform advanced analysis of network traffic, system logs, and performance metrics to identify and resolve issues
• Execute configuration changes on network devices including routers, switches, firewalls, and load balancers
• Coordinate incident response activities and manage communication during major incidents or outages
• Collaborate with network engineers, system administrators, and vendors to resolve technical issues
• Develop and maintain runbooks, standard operating procedures, and technical documentation
• Provide technical guidance and mentorship to Tier 1 technicians
• Participate in problem management activities to identify and eliminate recurring issues
• Support planned maintenance windows by executing changes and monitoring systems during implementation
• Conduct post-incident reviews and contribute to continuous improvement initiatives
• Perform capacity planning analysis and provide recommendations for infrastructure improvements
• Manage and prioritize multiple critical incidents simultaneously
• Utilize remote access tools to troubleshoot and resolve issues on network devices and servers
• Create and update network diagrams, documentation, and knowledge base articles
• Participate in on-call rotation and respond to critical incidents outside normal business hours
• Validate and test backup and disaster recovery procedures
• Monitor and respond to security alerts and potential security incidents
• Generate reports on system availability, incident trends, and performance metrics

• Associate's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent combination of education and experience
• 3-5 years of hands-on experience in network operations, NOC environment, or similar technical support role
• Demonstrated experience troubleshooting complex network and system issues
• Experience working in a 7x24x365 operations environment
• Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent

Preferred:

• Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field
• 5+ years of NOC or network operations experience
• Experience supporting large-scale enterprise environments with thousands of users
• Advanced certifications such as Cisco CCNP, CompTIA Security+, or ITIL Practitioner, * Advanced knowledge of TCP/IP networking, routing protocols (BGP, OSPF, EIGRP), and switching technologies
• Strong experience with network monitoring and management platforms (SolarWinds, Nagios, PRTG, Splunk, or similar)
• Proficiency in troubleshooting Cisco, Juniper, or other enterprise networking equipment
• Solid understanding of network services including DNS, DHCP, NTP, SNMP, and VPN technologies
• Experience with firewall technologies and security best practices
• Ability to analyze packet captures using Wireshark or similar tools
• Strong knowledge of Windows and Linux operating systems
• Experience with ticketing systems and ITSM platforms (ServiceNow, Remedy, Jira)
• Understanding of ITIL framework including incident, problem, and change management processes
• Excellent analytical and troubleshooting skills with systematic problem-solving approach
• Strong written and verbal communication skills for technical and non-technical audiences
• Ability to create clear, concise technical documentation and incident reports
• Experience working under pressure and managing multiple high-priority incidents simultaneously
• Proven ability to work independently with minimal supervision
• Strong time management and organizational skills
• Flexibility to work rotating shifts including nights, weekends, and holidays as required
• Ability to mentor and provide technical guidance to junior team members
• Understanding of network security concepts, including IDS/IPS, ACLs, and security monitoring
• Experience with remote access and management tools
• Knowledge of SLA requirements and escalation procedures

Security Requirement:

• Ability to obtain Public Trust or higher security clearance

Desired Skills and Competencies:

• Experience working in a federal government IT environment
• Bachelor's degree in a technical field
• Advanced certifications (Cisco CCNP, JNCIA, CompTIA Security+, CISSP, ITIL Expert)
• Experience with cloud networking and infrastructure (AWS, Azure, Google Cloud Platform)
• Knowledge of SD-WAN technologies and implementation
• Scripting and automation skills (Python, PowerShell, Bash, Ansible)
• Experience with application performance monitoring (APM) tools
• Familiarity with load balancing technologies (F5, Citrix NetScaler, HAProxy)
• Understanding of VoIP and unified communications infrastructure
• Experience with NetFlow/sFlow analysis and traffic engineering
• Knowledge of CDN (Content Delivery Network) technologies and configuration
• Experience with virtualization platforms (VMware, Hyper-V)
• Understanding of database concepts and ability to run basic SQL queries
• Familiarity with containerization technologies (Docker, Kubernetes)
• Experience with configuration management tools (Ansible, Puppet, Chef)
• Knowledge of IPv6 implementation and dual-stack environments
• Experience with wireless networking technologies and troubleshooting
• Understanding of storage technologies (SAN, NAS, iSCSI)
• Familiarity with network compliance frameworks (NIST, ISO 27001, FedRAMP, PCI-DSS)
• Experience supporting high-availability architectures and disaster recovery implementations
• Vendor-specific certifications (Palo Alto PCNSA, Fortinet NSE, F5 Certified Administrator)
• Project management or technical leadership experience

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Technology Solutions, Inc, a Koniag Government Services company, is seeking a NOC Technician Tier 2 to support KTS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. The position is hybrid, requires 4 days onsite. This position is for a Future New Business Opportunity., Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352