Systems Engineer

Onward Search
Orlando, United States of America
1 month ago

Role details

Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 166K

Job location

Orlando, United States of America

Tech stack

HTML
JavaScript
API
Systems Engineering
CSS
Systems Integration
System Availability
Enterprise Integration
Zendesk

Job description

We're partnering with a leading technology company focused on guest support experiences across their vacation brands, to find a talented Systems Engineer. This is a Hyrbid Contract role, located in Orlando, FL, offering an exciting opportunity to lead critical platform projects and optimize performance., * Independently own and maintain the Zendesk platform, ensuring system availability, security, and compliance for a large support team.

  • Design, develop, and implement complex integrations and customizations using Zendesk APIs, JavaScript, HTML, CSS, and Liquid.
  • Lead the planning and execution of platform upgrades, migrations, and feature deployments from requirements gathering through post-launch support.
  • Develop and refine workflows, triggers, automations, SLAs, and routing rules to streamline support operations.
  • Manage incident response, root cause analysis, and resolution efforts to maintain platform reliability, while communicating effectively with various stakeholders.

Requirements

Do you have experience in Zendesk?, * Over 5 years of hands-on experience managing and developing within Zendesk, owning production platforms with minimal oversight.

  • Expertise in Zendesk APIs, custom app and theme development, and creating robust integration solutions.
  • Proficiency in JavaScript, HTML, CSS, and Liquid for platform customization.
  • Strong problem-solving skills with the ability to translate business needs into technical solutions independently.
  • Knowledge of analytics/reporting in Zendesk, including custom dashboards and data modeling.

Benefits & conditions

3.73.7 out of 5 stars Orlando, FL 32819 $75 - $80 an hour - Contract, Pulled from the full job description

  • Tuition reimbursement
  • 401(k)
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Commuter assistance, Perks and Benefits:
  • Medical, Dental, and Vision Insurance.
  • Life Insurance.
  • 401(k) Program.
  • Commuter Benefit.
  • eLearning and Ongoing Training.
  • Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

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