Client Technology Specialist II

Responsible for providing support to students, faculty, and staff and ensuring the highest levels of client satisfaction by a commitment to timely response of all client technology requests. Support clients in classroom technology usage and protocol, which includes the setup and installation, troubleshooting, repair, and maintenance, of College media and Audio Visual (A/V) systems and computer equipment. May include responsibility for complex audiovisual room design, multimedia equipment installation, A/V system integration, design, and testing for new construction and retrofits within the College.

What a day of a Client Technology Specialist II looks like:

• Installs, modifies, and troubleshoots of microcomputer hardware, servers, software applications, and peripheral equipment. Supports, troubleshoots and cable manages the network infra-structure from the workstation to the patch panel.
• Installs cabling systems, wires, control systems, cables, and media equipment related to complex technical and electronic equipment. Configures multimedia equipment for correct operation. Designs and fabricates connection systems for multimedia facilities.
• Provides support and technical services to departments, other campuses, off-site locations and college-based functions that may require travel. Accurately logs and updates service tickets. Escalates a customer inquiry or problem to the next level of response, as required.
• Applies appropriate security measures for physical access to hardware devices, access to data and programs, and confidentiality of user passwords.
• Coordinates job related activities between college departments and other outside organizations. Arranges with outside vendors for repair and maintenance of computer equipment and machinery.
• Joins and removes computers within a network directory service (e.g., MS Active Directory).
• Functions in an on-call capacity for response to hardware, software and network systems repair needed during normal business hours or instances where the college is closed.
• Actively participates in inventory control activities of the department by tracking software and hardware assets.
• Researches, evaluates, and recommends changes in hardware, software, data communications and techniques that contribute to more effective automated systems capabilities. May include developing new systems applications for computers.
• Provides consultation and assistance regarding specific matters within area of expertise.
• Acquires knowledge of other staff duties and serves as a backup, as necessary.
• Performs other job-related duties as assigned., * Lift, carry, push, pull, install or remove objects weighing 20 to 49 pounds
• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Stand for extended periods of time
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work with equipment or perform procedures where carelessness may result in injury
• Experience exposure to uncomfortable work environment due to extreme temperature, noise level, and other conditions
• Operate a motor vehicle
• Work a fluctuating work schedule

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position., * Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation.

• An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.
• The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.

Do you have a valid Driver's License license?, Do you have experience in Research?, Do you have a Associate's degree?, * Associate's degree or two years of college coursework, or related experience accepted in lieu of degree

• One year of related experience

Knowledge of:

• Microsoft Office Professional or similar applications
• PC fundamentals, basic networking concepts, PA systems, AV control systems, and multimedia systems

Skilled in:

• Attention to detail while maintaining effective time and task management

Ability to:

• Set-up and operate multimedia equipment
• Install and troubleshoot PC hardware and software, and MS Windows operating system
• Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required
• Valid Florida driver's license

Preferred, but not a must:

Knowledge of:

• CompTIA A+
• Microsoft Technology Associate (MTA) - Windows Operating System Fundamentals

Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• 403(b)
• Parental leave
• Health insurance
• Paid time off
• Vision insurance, The minimum base pay for this position starts at $21.44 hourly; however, the offer may vary based on the candidate's education and experience., * Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
• Professional Development: Leadership programs, professional learning workshops, and more.
• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.