ITSM / Change Manager

Role: ITSM / Change ManagerLocation: Chicago IL /Pittsburgh PACertification: ITIL V3 or ITIL 4 Foundation certifiedKey Responsibilities:· Develop and implement change management process.· Ensure adherence to change management process· Conduct impact assessments to identify risks and readiness.· Ensure proper testing and validation procedures are followed· Maintain audit trails and documentation for compliance purposes· Perform RCA for failed changes· Facilitate CAB meetings and present change proposals· Lead emergency change management procedures when necessary· Communicate change schedules and impacts to affected parties and work with businesses to minimize operational disruption· Collaborate with technical teams to understand change requirements· Collaborate with cross-functional teams to ensure smooth execution of ITSM processes.· Maintain accurate documentation and reporting· Drive continuous improvement initiatives within ITSM processes.· Ensure compliance with organizational policies and regulatory requirements.

Do you have experience in Stakeholder relationship building?, Required Skills:· Strong knowledge of ITSM frameworks and processes.· Exposure to Incident Management and Problem Management· Ability to work in a fast-paced environment and manage multiple priorities· Data analysis and reporting capabilities· Strong crisis management and decision-making skills· Excellent communication and stakeholder management· Knowledge of ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management)· Understanding of SLAs, OLAs, and escalation models

$50 - $53 an hour - Contract