PC Refresh Technician

• Prepare and configure PCs for Windows 11 installation, including imaging and software deployment.

• Perform hardware upgrades as needed (memory, storage, peripherals).

• Migrate user data and ensure application compatibility during the refresh process.

• Troubleshoot and resolve technical issues related to Windows 11 installation and performance.

• Collaborate with IT teams to maintain deployment schedules and minimize downtime.

• Document processes, configurations, and resolutions for future reference.

Provide end-user support and training on Windows 11 features and changes.

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• 2 years proven experience as a PC Tech or desktop support tech

• Strong knowledge of Windows operating systems, especially Windows 10 and Windows 11.

• Familiarity with imaging tools (e.g., MDT, SCCM) and deployment best practices.