Desk Side Suport Technician

We are seeking a proactive and technically skilled Desk Side Support Technician to join our dynamic IT support team. In this role, you will deliver essential on-site technical assistance to ensure seamless operation of computer systems, hardware, and software for end-users. Your expertise will help maintain optimal IT infrastructure performance, troubleshoot issues efficiently, and provide exceptional customer service to empower users across the organization. This position offers an exciting opportunity to be at the forefront of technology support, ensuring that all users have reliable access to the tools they need to succeed., * Provide hands-on support for desktop and laptop computers, mobile devices, printers, and peripherals across the organization.

• Troubleshoot and resolve hardware and software issues related to operating systems such as Windows and macOS, including software installation, updates, and configuration.
• Assist users with network connectivity problems involving LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network administration tools like Meraki.
• Manage user accounts and permissions using Active Directory, GPO (Group Policy Objects), and other IT management tools such as SCCM (System Center Configuration Manager) and BMC Remedy.
• Support IT infrastructure components including Windows Server environments, Linux systems, and network devices like switches and routers.
• Utilize help desk platforms such as ServiceNow and Jira to document incidents, track resolutions, and escalate issues when necessary.
• Collaborate with team members on projects involving network upgrades, hardware deployments, or system migrations while maintaining high standards of customer service throughout all interactions.

Do you have experience in Customer communication?, * Proven experience in technical support with a strong understanding of computer hardware, operating systems (Windows and macOS), and software troubleshooting.

• Solid knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network security best practices.
• Familiarity with IT support tools such as SCCM for software deployment, GPO for policy management, Active Directory for user account administration, and BMC Remedy for incident management.
• Ability to manage computer hardware components effectively while supporting various mobile devices.
• Strong analysis skills to diagnose complex technical issues quickly and accurately.
• Excellent communication skills to explain technical concepts clearly to non-technical users while providing exceptional customer service.
• Experience working with operating systems like Windows Server environments and Linux distributions is preferred.
• Knowledge of network administration tools such as Meraki dashboard or similar platforms is a plus. Join us as a Desk Side Support Technician to be a vital part of our IT team-delivering energetic support that keeps our organization running smoothly!, * Deskside Support: 2 years (Preferred)
• SCCM: 2 years (Preferred)
• Mobile device management: 2 years (Preferred)
• iPads: 2 years (Preferred)

$40,000 - $50,000 a year - Full-time, Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• 401(k)
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance