Technical Customer Support Representative

Professional Search Group OC is partnering with a leading financial-services solutions provider to source a Technical Assistance Center Specialist for an upcoming seasonal project starting in between May-July. This is a temporary role with potential for extension based on performance and business needs. We are looking for an energetic, tech-savvy professional who enjoys helping customers, learning new systems, and solving problems creatively.

This position is a temporary role, fully remote, and candidates must reside in California.

About the Client

Our client supports financial institutions nationwide, helping them improve performance and enhance customer experience through top-tier service and managed solutions. Their culture emphasizes empowerment, teamwork, and accountability-creating an environment where employees thrive and deliver exceptional results.

Technical Assistance Center Specialist Responsibilities

• Become an expert in assigned software and hardware platforms
• Train customers on new systems, tools, and application features
• Provide live demos and guide users through navigation and functionality
• Troubleshoot incoming calls, chats, and emails from customers
• Replicate technical issues to identify root causes and solutions
• Assist with testing of systems, networks, and hardware when needed
• Install or support updates to software and hardware
• Maintain accurate documentation of customer interactions and resolutions
• Support internal teams through knowledge sharing and peer training
• Participate in team meetings and complete assigned training
• Collaborate with management to improve workflows and efficiencies
• Maintain a professional, supportive, and customer-focused approach at all times

Do you have experience in Customer communication?, * Proficiency with Windows and Microsoft Office (Mac experience is a plus)

• Comfort working with software, hardware, and system updates
• Excellent Customer Service experience required
• Excellent written and verbal communication skills
• Strong attention to detail and ability to work independently
• Patience, empathy, and the ability to explain technical concepts simply
• Solid time-management and problem-solving abilities
• Positive, proactive, "go-getter" attitude
• Team-oriented mindset, * 3-5 years of experience in technical support or training
• Background in financial or banking environments
• Strong active-listening skills
• Leadership or mentoring experience

4.04.0 out of 5 stars Riverside, CA 92508 Hybrid work $22 - $27 an hour - Contract