Data Center Service Operations Manager (Remote)
Role details
Job location
Tech stack
Job description
As a Data Center Service Operations Manager (Remote) for the FläktGroup team, you will lead and coordinate the service operations supporting mission-critical data center projects across North America. This role is responsible for managing the commissioning, startup, warranty, preventative maintenance, troubleshooting, and aftermarket service activities for complex HVAC and liquid cooling systems serving data center environments.
You will provide leadership, mentorship, and technical guidance to a team of field service technicians and commissioning personnel while ensuring exceptional customer support and project execution. Working closely with customers, contractors, sales teams, engineering, and field personnel, you will oversee service scheduling, resource allocation, and project prioritization to maintain optimal project timelines and cost efficiency.
The ideal candidate possesses strong project management, customer service, and technical troubleshooting skills, with experience supporting critical infrastructure systems such as precision cooling equipment, chilled water systems, liquid cooling technologies, and other mission-critical HVAC applications. This position serves as a key technical resource, providing service recommendations, operational guidance, and expertise to customers, service teams, and internal stakeholders while driving continuous improvement in service delivery and customer satisfaction.
- Financial Reporting to CEO/CFO
- Forecasting Sales
- P&L Responsiblities
- Maintain Service Budget numbers
- Generates Reports for Service Sales
- Generates Reports keeping track of Claims
- Ensures all resources are utilize to ensure proper Sales numbers, * Demonstrates a strong commitment to safety by working safely and holding self and team members accountable in support of our Safety core value.
- Operates with integrity, communicates clearly, and treats customers and colleagues with respect.
- Takes ownership of customer needs and challenges, delivering reliable, high-quality results.
- Collaborates effectively across teams to ensure seamless execution.
- Embraces a continuous improvement mindset, actively seeking ways to enhance service delivery and operational performance.
- Acts with a long-term, service-first mindset-doing the right thing, even when difficult, to build trust and strengthen the organization for the future.
Position Responsibilities: .
- Supervise, train, and mentor the team through goal setting, performance monitoring, employee review meetings, and scheduling of formal training.
- Optimize service technician schedules by balancing competencies and experience with project requirements to improve efficiency and execution.
- Assist and support diagnostics and repair of site controls hardware including controllers, relays, measurement devices, actuators, and associated equipment with mechanical and electrical device systems.
- Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed in commissioning or rework activities.
- Demonstrate experience in managing challenging jobs with the objective of mitigating the impact on customers' building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job - building owners, general and mechanical contractors, engineers, and associated servicing contractors.
- Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems.
- Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
- Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements.
Requirements
Do you have experience in Supervising experience?, Do you have a Associate's degree?, * Minimum of a technical associate degree with two years of field experience or four years of equivalent related field experience in HVAC, building automation, or technical environment.
- Demonstrated knowledge of critical infrastructure, automatic controls, building automation systems or other building subsystems.
- 5+ years of experience supervising teams
- Experience with Microsoft Office
- Ability to travel up to 30% of the time to various job sites or factories for various equipment related work.
- Superior analytical skills and attention to detail
- Ability to read and interpret blueprints, plans, and manuals
- Ability to support multiple teams across various complex projects.
- Excellent customer service skills with desire to exceed internal and external customer expectations.
- Ability to work independently or drive results across teams in a timely manner., * Proven project management skills that demonstrate the ability to lead initiatives and manage team outputs under tight deadlines.
- Strong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to clients and internal teams.
- Bachelor's degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation.
- Customer-centric mindset with a passion for helping customers succeed.
Benefits & conditions
Pulled from the full job description
- Tuition reimbursement
- Parental leave
- 401(k)
- Health insurance
- Retirement plan
- 401(k) matching
- Paid time off, FläktGroup offers a competitive benefits package that may include paid time off, short-term disability, 401(k), medical, dental, and vision coverage, life insurance, tuition assistance, and more. Additional details will be provided by Human Resources during the hiring process.
Job Type: Full-time, * 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance