IT Specialist

We're seeking a Tier 2 IT Specialist (based in Florida) to join our expanding team. This role is ideal for an individual with MSP experience who enjoys both advanced technical support and hands-on project work, particularly onboarding new clients into managed services. You'll work directly with clients to ensure smooth transitions, resolve technical challenges, and help deliver exceptional IT experiences. This position requires regular travel to client sites, so flexibility and professionalism are key.

What You'll Do

• Lead and support new client onboarding projects, including system assessments, migrations, and deployments.
• Provide Tier 2 support across Windows, macOS, and Microsoft 365 environments.
• Troubleshoot and resolve complex technical issues remotely and on-site.
• Support Windows Server, Active Directory, Exchange, Microsoft 365, and related infrastructure.
• Configure and manage networking equipment (firewalls, switches, VPNs).
• Document work thoroughly in our ticketing and knowledge systems.
• Collaborate with senior engineers for escalations and with project managers for smooth implementations.
• Maintain excellent communication with clients during onboarding and ongoing support.

Do you have experience in Windows?, * 3-5 years of hands-on IT support experience, preferably with an MSP.

• Proven success in onboarding new clients, migrations, setups, and infrastructure cutovers.
• Solid experience with Windows Server, Active Directory, Microsoft 365, and common business applications.
• Networking knowledge (firewalls, switches, routing, VPN).
• Strong troubleshooting, organization, and documentation skills.
• Excellent communication and customer service - able to guide clients through transitions.
• Willingness and ability to travel throughout Florida and the lower 48 as needed.
• Must pass a background check.

Bonus Points For

• Microsoft, CompTIA, or Cisco certifications.
• Cloud experience (Azure, AWS, Intune, MDM).
• Familiarity with RMM/PSA tools.
• Security certifications or exposure.

Back Bay Networks is a fast-growing Managed Services Provider (MSP) that delivers exceptional IT support and solutions to clients across multiple industries. With our headquarters in Dover, NH, and a growing presence in Florida, we take pride in combining deep technical expertise with a client-first approach. Our team thrives in a fast-paced environment where variety, growth, and teamwork drive everything we do.