Highway Operations Systems Operator

As stated above, the available shift averages 40 hours per week over an 8-week period. The workday varies from 9 to 9.25 hours to accommodate the 8-week schedule. Each work week shift is 5 days on, with 3 days off; the days off rotate on a weekly basis., The Newington Highway Operations Center (HOC) is staffed and operated 7 days a week, 24 hours a day, 365 days a year. Duties include:

• Operation of office computer systems, hardware control systems and office telephone hotline

• Coordination with outside agencies

• Preparation of incident reports and requests for DOT assistance

• Activation of emergency response protocols and plans for major incidents on state highways and secondary roads that affect public safety

• AMBER Alert activations, monitoring and control of traffic video cameras, electronic highway signs, traffic signal system timing plans, and web-based traveler notification systems, while using sophisticated computer software programs

• This position also handles the coordinated response of DOT crews outside normal hours, as well as dispatching of Connecticut Highway Assistance Motorist Patrol (CHAMP) service patrol vehicles and implementation of highway diversion route plans., + Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

• Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.

• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other., + Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks., In the Department of Transportation this class is responsible for performing the most complex tasks in coordinating projects, reports, records, correspondence, and general maintenance assistance within a highway operations district or operational center.

EXAMPLES OF DUTIES

• Performs the most complex tasks in project coordination;

• Prepares detailed correspondence;

• Provides general maintenance assistance in planning preventive maintenance schedules for highways and related infrastructure;

• Responds to complex inquiries from other units or agencies;

• Performs complex radio monitoring and communication;

• Ensures compliance with federal and state regulations related to reporting and recordkeeping requirements;

• Serves as liaison with other units for status updates and reporting on projects and/or traffic incidents;

• Compiles and analyzes data for operational reports;

• Prepares, processes and submits required transportation related reports;

• Provides guidance to facility staff regarding proper recordkeeping procedures to ensure compliance with departmental, state, and federal requirements;

• Conducts periodic examinations of project inventories and incident events records;

• Coordinates and supports emergency and storm response operations as needed, including dispatch coordination and emergency personnel deployment;

• Supports field crews by ensuring proper allocation of resources and equipment;

• Interprets and applies standard operating procedures and agency policies;

• Operates and monitors a full range of automated equipment including traffic cameras, signage, signal systems and software applications;

• Performs snow removal operations at assigned facilities;

• Performs general facility maintenance including mowing, snow removal and grounds upkeep;

• Performs related duties as required.

The incumbent selected for this vacancy will be expected to work independently and without direct supervision after completion of HOC training and is responsible for performing operational duties associated with the Department's traffic management, incident management and emergency management programs., + Considerable knowledge of general office systems related to construction, maintenance and repair operations of highway, bridge, and roadway maintenance;

• Knowledge of

• procurement and purchasing processes;

• processes for estimating and ordering materials;

• processes for properly documenting the use of materials;

• federal, state, and agency compliance requirements;

• highway incident and accident reporting processes;

• and ability to compile records and data for federal, state, and agency reports;

• Considerable

• interpersonal skills;

• oral and written communication skills;

• in performing arithmetical computations;

• Considerable ability to

• operate office equipment which includes computers, radio equipment, and other electronic equipment;

• schedule and prioritize workflow;

• read and interpret complex instructions;

• perform basic maintenance tasks;

• Ability to

• prepare estimates and maintain records;

• operate transportation and office suite software;

• utilize computer software., Three (3) years of general clerical work experience., Two (2) years of the General Experience must have been in administrative support or recordkeeping specific to highway, bridge, or roadway maintenance, construction or repair operations., Three (3) years of general maintenance support experience that includes a substantial portion of time on related clerical duties such as described in the Examples of Duties section may be substituted for the General Experience., + Knowledge and experience in Microsoft products including Office, two-way radio systems, video control systems, office equipment

• Experience providing customer service, maintaining documentation and records, and responding to emergency phone complaints.

• Experience working in an emergency situational environment, activation of emergency response protocols and implementation of highway diversion route plans and accident response plans, in an office setting

• Experience in coordination of plans for major incidents on state highways and secondary roads.

• Experience understanding, interpreting, and applying Standard Operating Procedures (SOP) and policies pertaining to the Department

• Experience independently handling a high volume of calls promptly and professionally

SPECIAL REQUIREMENTS

• Incumbents in this class may be required by the appointing authority to possess and retain appropriate current licenses, permits and/or certifications.

• Incumbents in this class must be willing to accept assignment to emergency duties, including snow and ice removal whenever their services are needed.

PHYSICAL REQUIREMENTS

• Incumbents in this class must have adequate physical strength, stamina, physical agility and visual and auditory acuity, and must maintain such physical fitness as to be able to perform the duties.

• A physical examination may be required.

Week 1 - 45hrs Fri. Sat. Sun. Mon. Tues., 8:00 pm - 5:00 am; Wed. Thurs. Fri.-off

Week 2 - 45hrs Sat. Sun. Mon. Tues. Wed. 8:00 pm - 5:00 am; Thurs. Fri. Sat.-off

Week 3 - 45hrs Sun. Mon. Tues. Wed. Thurs. 8:00 pm - 5:00 am; Fri. Sat Sun.-off

Week 4 - 37hrs Mon. Tues. Wed. Thurs. Fri. 8:00 pm - 5:15 am; Sat. Sun. Mon.-off

Week 5 - 37hrs Tues. Wed. Thurs. Fri. Sat. 8:00 pm - 5:15 am; Sun. Mon. Tues.-off

Week 6 - 37hrs Wed. Thurs. Fri. Sat. Sun. 8:00 pm - 5:15 am; Mon. Tues. Wed.-off

Week 7 - 37hrs Thurs. Fri. Sat. Sun. Mon. 8:00 pm - 5:15 am; Tues. Wed. Thurs.-off

Week 8 - 37hrs Fri. Sat. Sun. Mon. Tues. 8:00 pm - 5:15 am; Wed. Thurs. Fri.-off, Incumbents in this class may be exposed to extremes of weather conditions, occasionally to lifting of moderate weights, to poison ivy, insect bites and allergy irritants during summer months, dangerous traffic conditions, and to loud and potentially dangerous machinery.

As one of Connecticut's largest State agencies, the Connecticut Department of Transportation (CTDOT) employs roughly 3,300 individuals across five bureaus. CTDOT is guided by its mission to improve lives through transportation. Our infrastructure and transit systems are essential to the safety and mobility of Connecticut residents, and our work strengthens both economic and community development. CTDOT is committed to fostering a workforce that reflects the communities it serves, and individuals with broad-ranging backgrounds and life experiences are encouraged to apply.