IT Systems Support Specialist

Join our dynamic IT team as a Systems Support Specialist, the frontline resource for internal hardware and software support across a 24/7 operation. In this role, you'll provide first-level technical assistance, log and escalate issues, and ensure timely resolution. You'll also manage device imaging and deployment, maintain documentation, and support end-user training. This is a hands-on opportunity to collaborate with engineers and programmers, contribute to process improvements, and help drive technology forward in a fast-paced environment.

Primary Job Responsibilities:

• Initial hardware and software support contact for 24x7 operation.

• Ensure all calls are logged, properly escalated, and issues resolved.

• Document and maintain hardware and software configurations.

• Create and maintain support documentation.

• Perform new employee training on pc, phone system, and basic policies and procedures.

• Imaging and deployment of desktops and laptops to end users.

• Support of end user hardware, software, and printer issues.

• Follow management system procedures and Standard Work instructions.

• Follow document control procedures (if applicable).

• Participate in the Corrective Action System (CAR System) to help improve processes and products.

• Participate in a regular on call rotation.

• Work with peers, engineers, and programmers to identify/resolve issues, deploy new technology.

• 1 - 2 years in a desktop support/helpdesk role.

• Experience working in a compliance driven environment.

• Windows Server experience

• Windows XP, 7, 8.1, 10, and 11 desktop experience

• Experience with change control

• Experience supporting Android and iOS devices

• Apple product support a plus

• A+, Network +, MCP a plus

• Physical Requirements

• Ability to lift 50 lbs.

• Bending, stooping, crawling, and reaching. May require ladder, stepstool, or scissor lift use.

• Repetitive (keyboard and mouse) motion

At Japs-Olson (JO), we believe a career should be more than a job-it should be an opportunity to create a lasting impression. As a trusted leader in direct mail and commercial printing for over a century, JO is proud to be an employer of choice in the Twin Cities, empowering our team to solve problems creatively within a culture of collaboration and growth. Whether you're a recent graduate eager to launch your career, seeking meaningful work that aligns with your values, or a seasoned professional ready to share your expertise, JO is a place where your contributions can make a difference. We offer competitive benefits, career advancement opportunities, and a commitment to work-life balance, all within a supportive environment where everyone is empowered to grow and succeed. Join JO, where progress is celebrated, people are uplifted, and your ideas can make a difference every day.