NOC Engineer - Network Operations

Omni Fiber, LLC.
Columbus, United States of America
29 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Intermediate

Job location

Remote
Columbus, United States of America

Tech stack

Microsoft Windows
Border Gateway Protocol
Cisco IOS
Complex Networks
Computer Programming
System Configuration
Microsoft Content Management Servers
Dynamic Host Configuration Protocol
Linux
Network Address Translation
DNS
Ethernet
Hypertext Transfer Protocols (HTTP)
IPv6
Virtual Private Networks (VPN)
Multi-protocol Systems
Mesh Networking
Network Intrusion Detection Systems
Routing
Open Shortest Path First
TCP/IP
Wireless Networks
Wi-Fi Technology
Scripting (Bash/Python/Go/Ruby)
Ethernet Local Area Network
Computer Network Operations
Reliability of Systems
Juniper
Routing & Switching
Cisco networks

Job description

At Omni Fiber, we're building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we're looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team.

If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands-on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting-edge fiber infrastructure.

This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.

What You'll Do

Network MonitoringTroubleshooting

  • Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
  • Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
  • Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)

ProvisioningNetwork Operations

  • Provision and deprovision network elements and customer circuit services
  • Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
  • Assist with operational improvements and network reliability initiatives

Process ImprovementCollaboration

  • Develop repeatable troubleshooting procedures for Tier 1/2 support teams
  • Participate in change management, incident response, documentation, customer communications, and on call rotation
  • Provide technical guidance while maintaining a strong customer-focused mindset

Requirements

Do you have experience in Wireless networking?, * Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role

  • Experience supporting Fiber PON, DSL, or Cable broadband networks
  • Experience configuring and troubleshooting service provider routing and switching technologies
  • Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services

Technical Skills

  • BGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SR
  • Service provider switching technologies including QinQ and L2VPN/EVC
  • Cisco IOS/IOS-XR or equivalent service provider platforms
  • Fiber OLT/ONT/ONU PON technologies
  • Metro Ethernet circuits, NIDs, optics, and broadband provisioning
  • TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
  • WiFi and mesh networking troubleshooting
  • Windows/Linux troubleshooting and CLI navigation

Professional Skills

  • Strong communication and customer service skills
  • Ability to explain technical concepts to non-technical users via written documentation
  • Positive, collaborative, and solution-oriented mindset
  • Self-motivated learner with a passion for network engineering and technology advancement, * Experience with Cisco, Juniper, and/or Ciena service provider environments
  • Experience with Ciena MCP, Navigator, or MCMS
  • Service provider certifications such as:
  • CCNP-SP
  • JNCIS-SP
  • Ciena CE/CRS certifications
  • Nokia NRS
  • MEF certifications
  • Scripting or programming experience
  • Familiarity with CDN technologies and service provider security practices

Benefits & conditions

Pulled from the full job description

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Vision insurance
  • Health savings account
  • Dental insurance
  • Life insurance, FinancialRetirement
  • 401(k) with employer matching contribution up to 4%
  • HSA with $2,000 employer contribution

Time OffWork-Life Balance

  • 15 days paid time off
  • 8 paid company holidays
  • 3 floating holidays

HealthProtection

  • Generous medical, dental, and vision coverage
  • Life insurance and short-term disability

Additional Perks

  • Monthly internet and cell phone allowances

Join Our Team

If you're passionate about networking technologies, enjoy solving complex technical challenges, and want to grow with a fast-expanding fiber internet provider, we'd love to hear from you.

Omni Fiber is an equal opportunity employer committed to creating an inclusive workplace for all employees.

Apply for this position