IT Support Specialist (Genk)

ODIT SYSTEMS
Antwerp, Belgium
31 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
Dutch, English, French
Experience level
Senior

Job location

Antwerp, Belgium

Tech stack

Microsoft Windows
Microsoft Active Directory
Azure
Network Security
Remote Desktop Services
Office365
Information Technology
Network Server
VMware

Job description

User Support

  • Provide support for hardware and software related problems through:

System and device management

  • Install, configure and maintain IT systems and mobile devices.
  • Perform technical interventions, performance analyses and safety checks to ensure optimal operation.

Technical troubleshooting

  • Identify and analyze technical problems and potential threats.
  • Proactively develop and propose solutions to prevent future complications.

Incident Management

  • Register and follow up incidents according to agreed Service Level Agreements (SLAs).
  • Ensure accurate and comprehensive documentation of incidents and actions.

Process optimization

  • Contribute to the optimization of internal processes, with an emphasis on efficient system administration and high-quality customer support.

Contract Management

  • Proactively manage customer contracts, including monitoring compliance and customer satisfaction.
  • Identify opportunities to further improve customer relationships and contractual arrangements.

Requirements

Do you have experience in Windows?, Do you have a Bachelor's degree?, * You have a bachelor's degree in IT or equivalent experience.

  • You have at least 5 years of experience as a support engineer.

Technical expertise

You have demonstrable knowledge of:

  • Microsoft 365 (O365) and Windows clients and servers.
  • VMware and Active Directory.
  • Storage Solutions and Remote Desktop Services (RDS).
  • Azure and networking and security.

Customer Focus

  • Customer-centric thinking is in your DNA:
  • You understand what customers need.
  • You proactively seek the best solutions to their challenges.
  • Cooperation and responsibility
  • You enjoy working independently and taking responsibility for your tasks.
  • In more complex cases, you know the importance of collaboration and work smoothly with colleagues.

Communication skills

  • You communicate fluently in Dutch and English.
  • Knowledge of French is a plus.

Benefits & conditions

Pulled from the full job description

  • Fuel card
  • Company car
  • Food allowance
  • Hospitalization insurance

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