3rd Line Support Engineer

We're working with a thriving East Midlands MSP on a brand new role, one that's been created because the business is genuinely growing. Six new clients are lined up over the next six months, and they need a Senior 3rd Line Support Engineer who can hit the ground running, take ownership of the complex stuff, and be a real support to the team around them.

This is predominantly a desk-based support role, with a small number of planned client site visits each month (no reactive call-outs). You'll report directly to the Head of Service and sit at the top of the service desk structure.

What You'll Be Doing

• Taking ownership of complex escalated tickets and seeing them through to a proper resolution
• Being the go-to for the team - approachable, reliable, and technically sharp
• Mentoring first and second-line engineers and helping them develop
• Building and improving knowledge base documentation
• Contributing to project delivery and migrations where needed
• Occasional planned maintenance visits to Midlands-based clients (approx. twice a month)

Do you have a valid Driving License license?, Do you have experience in Technical support?, * 3+ years in a customer-facing MSP support role (or strong equivalent experience)

• Strong Microsoft 365, Azure/Entra, Active Directory, and networking fundamentals
• A methodical troubleshooter who goes for root cause, not quick fixes
• Calm and confident communicator - both remotely and with clients face-to-face
• Full UK driving licence and access to your own vehicle
• RMM/PSA tool experience is a bonus

• £35,000 - £45,000 depending on experience
• Private healthcare with Vitality
• Quarterly performance-related pay
• EMI share scheme
• Paid professional exams and weekly training sessions
• A genuine pathway into a project-focused role as the business grows
• A tight-knit team where attitude is valued as much as ability

IND7

Pay: £35,000.00-£45,000.00 per year