Primary Schools ICT Technician

Do you have experience in Microsoft Windows Server?, St Helens Council are seeking to appoint an IT Engineer to provide IT support to primary schools within our borough. The engineer will be working as a part of a team and will be supported by the Primary Schools Team Manager and senior IT engineers. The engineer will be assigned a number of schools to act as the primary IT engineer, visiting them on a weekly basis, they will also provide reactive support at times and work on project work during school holidays. The role would suit someone with at least a years' experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students.

You will have experience of supporting end user devices such as Windows PCs, printers, and iPads and audio/visual equipment. You should have knowledge and experience of basic networking, such as cable patching, wireless connectivity, basic IP configuration and troubleshooting.

Experience of administering users and computers using Microsoft Server 2016-22, Microsoft 365, Microsoft Intune and Microsoft Configuration Manager would be an advantage.

Good customer service skills are essential as you will be liaising with school staff and children. A full DBS check will be carried out on any successful applicant. Experience of using a service desk is also required and an ITIL qualification would be an advantage but not a requirement.

You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.

A minimum of one years experience working in an IT support environment is required.

Service coverage hours are, Monday Friday, 8:30am 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.

Salary: £28, 598 - £31,022 per annum

Hours: 37 hours per week

St Helens Borough Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Borough Council can be found here https://www.sthelens.gov.uk/equality St Helens Borough Council is a Disability Confident Leader. Disability Confident Leader lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.