Infrastructure Support Technician

We are seeking a detail-oriented and motivated Infrastructure Support Technician to join our internal IT team. In this role, you will provide essential support to our Network Administrator and IT Manager, serving as the primary point of contact for end-user technical assistance. Your core responsibilities will include hardware deployment, initial troubleshooting, and assisting with the administration of various enterprise technologies., * End-User Support: Serve as the first line of support for general IT inquiries, troubleshooting software and hardware issues for local and remote users.

• Hardware Deployment: Configure and deploy new workstations, laptops, tablets, printers, and mobile devices.
• User Administration: Assist the Network Administrator with the onboarding of new hires, including account creation and hardware provisioning.
• Systems Assistance: Support the management of mobile devices (MDM), facility alarm systems, and other integrated technologies.
• Documentation: Maintain accurate records of equipment inventory.
• Continuous Learning: Adapt to and learn new technologies as they are integrated into the company infrastructures.

Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * Technical Aptitude: A strong fundamental understanding of information technology is essential.

• Customer Service: Exceptional interpersonal skills and a professional demeanor when assisting staff.
• Problem Solving: Ability to diagnose and resolve basic technical issues efficiently.
• Education: An Associate's degree in Information Technology or relevant technical certifications (e.g., CompTIA A+, Network+) is preferred but not required.
• Adaptability: A proactive approach to learning new systems and supporting various technologies as needed (e.g., network security, mobile platforms).

Working Environment

This is a hands-on role in a rapidly growing organization. The successful candidate will be expected to manage multiple tasks simultaneously while maintaining a high standard of service., * High school or equivalent (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, Full Time - Monday Through Friday - 8hrs/day

Our company provides explosives and explosives related services to the quarry, construction, and mining industries in the Western United States. We have been in business for over 50 years and have found success through our dedication and loyalty to our customers.

Southwest Energy LLC and all its entities abide by all Federal Laws and Regulations.

Must be able to pass a Federal Background Check.

Must be a US Citizen or Legal Permanent Resident.

No felonies., * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Due to our work with commercial explosives, we cannot employ anyone with certain convictions.

Yes or No only. Have you ever been convicted of a felony?

• If so, was the felony later dismissed, set aside, or expunged?
• Are you at least 21 years of age?