Support Desk Technician - (Bothell, WA)

Do you have a valid Driver's License license?, Do you have experience in Customer communication?, * A passion for customer service

• A solid work ethic
• Excellent communication skills at technical and non-technical levels
• Excellent written communication skills
• Excellent time management and multi-tasking skills
• Attention to detail and quality of work
• Advanced troubleshooting skills
• Eager to learn new technologies
• Flexibility (shift work is required for this role)

Highly sought-after experience and skill includes:

• Windows Operating Systems
• Microsoft Office Products
• Windows Server 2016 - Current
• Exchange 2010 - Current
• SQL 2008 - Current
• Backup Solutions
• Anti-Virus Solutions
• Routers/Firewalls
• Mac OS/Linux
• Cloud Technologies (Azure, AWS)

Additional experience we look for includes:

• Experience working with the ConnectWise ticketing system
• Leadership experience in an IT services support capacity
• CompTIA IT Certifications
• Active Directory knowledge

Requirements:

• 1+ Years of technical support experience preferred

• IT / Networking certification or ability to attain a certification within 6 months of employment

• Valid driver's license

2.52.5 out of 5 stars 18911 N Creek Pkwy Ste 350, Bothell, WA 98011 $50,000 - $75,000 a year - Full-time, Pulled from the full job description

• Health insurance

• 401(k) matching

• Paid time off

• Vision insurance

• Dental insurance

• Disability insurance, With ISO, you'll join a profitable, established company with over 500 clients throughout the Western United States. You can expect a fun, energetic, fast-paced environment where you are encouraged to bring your ideas and expertise, focus on our clients, try new things, and learn from mistakes and successes. Our Core Values

• We are client centric.

• We are innovative.

• We are results driven.

• We pursue excellence.

• We are trustworthy.

• We empower our team.

Why ISOutsource?

• Access to Management and Senior Leadership.
• Ability to define your own niche within the organization.
• Exposure to a wide range of technologies.
• Monthly training and career enhancing opportunities.
• Being part of a highly skilled team who is willing to help and share knowledge.
• Tons of room for growth, ISO has a long history of promoting from within.
• A company emphasis on work/life balance.

We Take Care of Our People

• Excellent total compensation package
• A salary range of $50,000 to $75,000 annualized
• Competitive insurance benefits package includes health, dental, vision, life, and disability coverage.
• 401(k) & Employer match
• Generous Paid Time Off schedule
• Stocked snacks, sodas, coffee, and lots of treats (including healthy alternatives)
• Monthly team activities including trivia nights, holiday parties and more.

Work you will do as an ISOutsource Support Technician:

• Provide first line technical support including desktop and server support
• Solve a wide variety of issues
• Some specialized application support calls received (training provided)
• Carry out day-to-day network administration tasks
• Perform routine server maintenance tasks
• Manage our network monitoring system
• Provide in-house technical support
• Work in an energized team and fun office environment
• Work with a variety of technologies
• Partner with Support colleagues skilled in a variety of technical arenas
• Partner with a great group of field consultants