IT Support Officer

Technical Support & Service Delivery

• Act as a primary point of contact for IT support requests, providing timely and professional assistance
• Monitor and manage helpdesk tickets, prioritising and resolving issues in line with service standards
• Diagnose and resolve hardware, software, networking and AV-related issues
• Escalate complex incidents to specialist teams and third-party suppliers where required
• Support users with a range of research, teaching and business systems

Systems Management & Deployment

• Deploy, configure and maintain Windows, macOS and Linux devices
• Install and upgrade hardware, operating systems and software applications
• Troubleshoot network connectivity issues and support identity and access management processes
• Assist with hardware upgrades, software deployments and infrastructure-related tasks

Documentation, Compliance & Reporting

• Maintain accurate asset, licensing and support records
• Ensure incidents and service requests are logged and updated appropriately
• Create and maintain technical documentation, procedures and knowledge base materials
• Support audits, compliance activities and cybersecurity requirements
• Produce reports and data analysis to support operational and strategic decision-making

Do you have experience in macOS?, * Proven experience providing first- and second-line IT support

• Strong knowledge of Windows 10/11 and macOS environments
• Good understanding of desktop, laptop and peripheral hardware
• Experience troubleshooting networking and connectivity issues
• Strong knowledge of Microsoft Office and common business applications
• Excellent communication skills, with the ability to explain technical concepts to non-technical users
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Experience maintaining records within IT service management and asset management systems, Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.

The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £18.80 per hour + holiday pay