Systems Analyst

You'll join our Internal IT Systems Team, supporting colleagues across the UK and Europe while gaining exposure to key business systems and projects.

• Own and resolve 2nd line support tickets with a strong focus on user experience
• Provide support across internal systems including ConnectWise, BrightGauge, QuoteWerks, Exchequer and Propel
• Work closely with senior engineers to maintain, improve, and secure core platforms
• Support system performance, availability and upgrades
• Assist with automation, integrations, and continuous improvement initiatives
• Contribute to internal IT projects across a range of technologies
• Help produce reporting and management insights, * A 2nd Line Analyst feeling ready for the next step
• Someone who enjoys troubleshooting but wants more ownership and impact
• A tech enthusiast curious about how systems connect and businesses operateIf you're looking for a role that bridges the gap between support and systems

, we'd love to hear from you.

Job Types: Full-time, Permanent

Do you have experience in Technical support?, If you're a 2nd Line Analyst who enjoys problem-solving but wants to move closer to systems and automation, this could be your next move., * Strong customer focus and communication skills

• Experience with Microsoft 365 and Windows environments.
• A genuine interest in systems, integrations, and automation
• Basic knowledge of networking, security, or scripting (PowerShell desirable).
• Curiosity and a desire to move beyond service desk into systems

What you'll gain

• Hands-on experience with internal IT systems and platforms
• Exposure to Azure, automation tools, and system integrations
• The opportunity to develop into a Systems Analyst or Applications Specialist
• Involvement in projects, not just BAU support

Pulled from the full job description

• Gym membership
• Free parking
• Company pension
• On-site parking

At Sharp UK, we're offering an opportunity to step into a role where you'll not only support users-but also get hands-on with the platforms that power the business, including ConnectWise and integrated systems.