DC IT/Run Technician

As an IT Technician in the RUN Team, you will provide Level 1 support to datacenter operations, internal teams, and customers. You will play a key role in maintaining, troubleshooting, and upgrading server hardware while ensuring high availability and performance across the infrastructure.

You will be joining a team that is responsible to what happens after the customer clicks "buy".

You will work in a shift-based, 24/7 environment, reporting to a Team Leader and collaborating with international teams.

Your main responsibilities

Datacenter Operations & Support

• Provide first-line support for server and datacenter infrastructure, ensuring systems meet KPIs and SLAs
• Install, assemble, upgrade, and decommission servers
• Optimize rack space and ensure proper setup of hardware
• Connect and manage power and network cabling according to standards
• Maintain accurate asset inventory and stock records

Maintenance & Incident Management

• Troubleshoot, diagnose, and repair faulty or degraded servers
• Take a proactive approach to identifying and resolving hardware issues
• Perform server upgrades for customers, including component replacements and improvements
• Handle unracking, repair, and redeployment of undelivered or defective servers
• Respond to monitoring alerts and operational tickets
• Replace failed components and ensure systems are fully operational
• Escalate complex issues to Level 2 support when required

Datacenter Infrastructure & Continuous Improvement

• Maintain and troubleshoot rack and cabling systems
• Contribute to datacenter setup and infrastructure improvements
• Support technical projects and operational initiatives
• Ensure compliance with health, safety, and regulatory standards
• Drive continuous improvement in processes and service quality

Teamwork & Communication

• Collaborate with 24/7 operational teams across sites
• Share updates and provide reporting to the Team Leader
• Maintain strong internal and customer relationships
• Communicate technical issues clearly and effectively

Do you have experience in Serving?, * Proven hands-on experience with server hardware troubleshooting, diagnostics, and repair

• Strong ability to proactively identify, resolve, and prevent issues on faulty or degraded servers
• Experience performing server upgrades for customers (component replacement, hardware improvements, firmware updates)
• Practical experience with unracking/decommissioning servers, repairing undelivered or defective equipment, and preparing hardware for redeployment
• Experience managing asset inventory and stock, including tracking and organizing spare parts
• Solid understanding of datacenter operations, including rack organization, cabling, and hardware lifecycle management
• Strong problem-solving skills with a hands-on, solution-oriented mindset
• Ability to work in a 24/7 shift environment (including weekends and holidays)
• Physically capable of working in a datacenter environment (rack installation, lifting equipment, cabling, etc.), * Certifications such as CompTIA A+, Network+, or relevant hardware certifications
• Experience in large-scale datacenter or infrastructure environments
• Familiarity with cloud infrastructure and high-availability systems
• Experience working in fast-paced, customer-focused environments, * Strong interest in IT hardware and infrastructure
• Organized with the ability to prioritize tasks effectively
• Attention to detail and a proactive, solution-oriented mindset
• Autonomous, adaptable, and reliable
• Strong communication and teamwork skills
• Customer-focused with a commitment to service quality

︎ An Employee Shareholding Plan ︎ A Service Recognition Program ︎ Subsidies for Holiday and Sports Activities ︎ On-site Nursery/Daycare (depending on location)

Plus: ︎ Multicultural Teams ︎ Well-Equipped Modern Workspaces ︎ An Online Learning and Certification Platform ︎ Digital Medical and Social Support Services for you and your family, OVHcloud values and supports the diversity of the people we hire. For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths. Be free to be yourself!

Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.