ICT Applications Officer Team Leader

Lancashire Constabulary is seeking a skilled and motivated ICT Applications Officer Team Leader to lead a team responsible for the support, development and management of critical business applications. This role is based at Hutton Headquarters.

You will combine strong technical understanding with effective leadership, ensuring application services are reliable, secure, and aligned with operational and organisational priorities., * As the ICT Applications Officer Team Leader, you will be responsible for a team of ICT Application Officers and Service Management with our third-party suppliers.

• Using your IT & Service skills, developing your knowledge of the products, and experience of service delivery you will ensure that the team are able to provide the most effective support to all users.
• You will engage across the organisation, with partners and our third-party suppliers, representing the application team, and organisation, at internal and external meetings.
• You will enable the continuous development and improvement of ICT Applications and ensure that this is in support of business/process improvement.
• There will be an occasional requirement to perform on-call duties on an ad hoc basis for systems upgrades and if technical issues are being experienced outside of core hours., Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.

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• Experience of interrogating computer systems to produce accurate reports and management information (graphs, tables and statistics) to support and inform management decisions.
• Experience of developing a healthy, happy and dynamic team in difficult and testing conditions and supervising the team in order to deliver results.
• Experience of working on own initiative, investigating problems, developing solutions and taking appropriate timely action to resolve them
• Applicants must have GCSE Maths and English or equivalent in addition to ITIL Foundation or a willingness to work towards it