IT Service Desk Field Engineer

• Travelling across the UK to deliver on-site IT support to clinics and corporate offices
• Acting as a first responder to minimise downtime and keep critical services running
• Diagnosing and resolving hardware, software, and network issues
• Supporting installations, upgrades, and site onboarding activities
• Providing remote Service Desk support when not in the field
• Creating and maintaining clear technical documentation and knowledge articles
• Building strong relationships with stakeholders and delivering exceptional customer service, You'll play a vital role in ensuring technology supports essential services, with a direct impact on business continuity and user experience. If you enjoy variety, autonomy, and being the face of IT support - this role is for you.

Are you a hands-on IT professional who thrives in a fast-paced, people-focused environment? Do you enjoy solving problems on-site and making a real impact where it matters most?, * Experience in an IT support or field engineer role (2+ years)

• Strong knowledge of Microsoft OS, M365, and networking fundamentals (TCP/IP, DNS, VPN)
• Hands-on troubleshooting across multi-site environments
• Ability to work independently, prioritise effectively, and own issues through to resolution
• A customer-first mindset with excellent communication skills
• Flexibility to travel extensively across the UK