IT Support Specialist - Systems - PART TIME

Reporting to the IT Operations Manager, the IT Support Specialist - Help Desk role provides front-line IT support with a strong emphasis on end-user experience and operational consistency. This role serves as a key point of contact for staff, ensuring smooth day-to-day technology operations. This role provides technical assistance to all staff nationwide with on-site presence in Carlsbad, California. Responsibilities also include managing our IT assets, provisioning equipment for new hires, and delivering staff training sessions that add measurable value.

The IT Support Specialist - Help Desk is expected to be highly organized, people-oriented, and capable of managing multiple priorities in a fast-growing company, focusing on helpdesk services, customer satisfaction, and process improvements.

Roles & Responsibilities:

· Provide professional, timely IT support for staff across offices, resolving tickets with a focus on customer service and clear communication.

· Onboarding & offboarding: prepare, deploy, and train staff on company hardware, applications, and IT best practices.

· Deploy and maintain devices and peripherals; manage shipping, receiving, and IT inventory lifecycle.

· Follow IT documentation for onboarding, hardware deployment, and support procedures.

· Host and support training initiatives with new-hires, including KnowBe4 and other staff-facing IT awareness programs.

· Collaborate with IT leadership to identify opportunities for workflow improvements and enhanced staff experience.

· Serve as the hands-on IT presence for the West Region, including hardware setup and on-site troubleshooting.

· Other duties assigned as necessary.

Do you have experience in Microsoft Excel?, · Microsoft 365 Suite: Outlook, Teams, SharePoint, OneDrive, Intune/Autopilot, Entra ID, Single Sign-On, and Microsoft Defender.

· Security & Compliance Tools: KnowBe4 Security Awareness Training, CodeTwo Email Signatures, Veritas.

· Infrastructure & Virtualization: Azure Virtual Machines and Microsoft Exchange

· Identity & Directory Services: Entra ID/Azure AD

· Collaboration & Business Apps: Zoom PBX, Egnyte, Sage, Intuit, ACT CRM, BQE Core.

· Cloud & Emerging Tech: BI/data platforms, construction/litigation tools, imaging systems, drones.

Qualifications:

· 1+ years IT support or equivalent customer-facing technical role.

· Excellent interpersonal, communication, organizational, written and verbal communication skills.

· Proficient with Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).

· Ability to troubleshoot and resolve issues with organizational technologies.

· Experience coordinating with external vendors for services.

· Highly organized with attention to detail; able to balance multiple priorities in a fast-paced environment., Physical Requirements: Ability to lift and maneuver objects up to 50 lbs. Assist staff with workstation setups, cabling, and equipment relocations.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance, · Compensation Range: ~$22-26 an hour (based on experience, training, and certifications)., * 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Specializing in construction forensics for over 36 years, MC Consultants provides top-tier national expert witness and litigation support. We are committed to being our client's "ONE Company for all your consulting needs." At MC Consultants, we foster a culture of teamwork, innovation, and excellence. We value diversity and inclusion and are dedicated to creating an environment where all employees feel respected and valued. As a leading firm in construction forensics, we offer exciting opportunities for professional growth and development.